Royal Service Agent
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
The Position
To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotels standards.
KEY ROLES & RESPONSIBILITIES
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Sofitel Standards
- Accurately record and control wakeup calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Page staff member when requested
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire scare and other critical situations
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain detailed knowledge of the Hotels fire life and safety system
- Adhere to OH&S policies and procedures
Qualifications :
PERSONAL ATTRIBUTES
- Written and verbal communication skills in English
- Able to develop rapport with Colleagues and Management staff
- Ability to work cohesively with coworkers as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests & patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multicultural environment
QUALIFICATIONS
- Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
- Minimum 1 year relevant experience preferably in a four or five star hotel
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Anti Money Laundering
- Arm
- Fire Safety
- Heavy Bus Driving
- Aluminium
- Apache Commons
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
