Rider Quality Support
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Job Summary
Whats on Your Plate
- Conduct on-ground rider audits to ensure compliance with hygiene appearance uniform and behavior standards.
- Manage crowd control during peak hours promotional events and high-traffic locations to ensure smooth operations.
- Handle de-escalation between riders vendors and customers providing quick professional resolutions to prevent escalation of conflicts.
- Support vendor relations by addressing operational challenges acting as a liaison for smoother processes.
- Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
- Deliver safety training refreshers and updates to riders ensuring alignment with company guidelines.
- Participate in special projects aimed at operational improvement rider experience enhancement or safety campaigns.
What Did We Order
- Experience working in delivery operations or rider checks is a plus.
- Valid motorbike license in the UAE is required.
- Able to speak clearly and deal with people in a polite and professional way.
- Can handle difficult situations calmly and help solve problems on-ground.
- Can speak and understand English; other languages like Arabic Hindi or Urdu are a bonus.
- Capable of supporting on-ground operations during peak hours.
- Responsible and careful when doing checks and following company rules.
- Knows basic safety and hygiene rules (good to have but not a must).
- Ready to work shifts weekends and outside in all weather.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
