AVP- Governance & Controls
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Job Summary
Key Accountabilities:
Governance & Risk Management:
- Liaise with Internal Audit Compliance and operational risk to remediate issues.
- Responsible for institutionalizing procedures and controls within the segment to assure compliance with applicable regulatory and legal requirements as well as good business practices
- Keep updated with regulatory changes and identify impact on the business pro-actively.
- End to end responsibility for OR incident management and RCSA - from origination to closure and subsequent update of processes to avoid future irregularities.
- Act as the key point of contact between the business and Compliance Legal Ops Risk AMO and ITD
- Coordinate the Operational Risk Management and Business Continuity (BCM) initiatives within BBG
- Support governance related activities for BBG in line with the bank principles as required
- Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.
- Support implementation of KYC related projects and initiatives
- Adherence to Risk Framework & Audit Operational Policy & Process
- Support the Onboarding/KYC team to process KYC New to Bank (NTB) & refresh cases; and ensure all KYC/AML/CDD/EDD requirements are completed as outlined by Group Compliance; while adhering to Bank standards Policies and Procedures
- Assist senior management in the implementation of Departments action plan by owning the respective objectives and delivering outcomes
Process & Project Management:
- Formulate & upgrade SOPs SLAs and other requisite documentation.
- Work closely with Credit Policy and risk team to develop diligent policy and process documentation.
- Further upgrade and update policy & TM RAC basis business opportunity and market dynamics.
- Design a competitive incentive structure & Sales contests and further monitor the adherence.
- Lead all projects related to governance and risk viz. TESS KYC remediation facility restructuring limit module migration
- Support the ongoing reviews of BBG DOAs Authorized signatories and operationalization of activities in line with organizational structure
- Support coordination between BBG and Group Internal Audit (GIA) to ensure that all outstanding audit comments are properly addressed and closed by the respective Businesses in a timely manner
- Support the team in the role as focal point for any BBG related requests received from applicable regulators; in particular the Central Bank of the UAE (CB UAE) and UAE Securities & Commodities Authority (SCA).
- Support the team in delivering management of Alerts by facilitating the flow of information between the various stakeholders for the appropriate management of alerts (AML RFI Sanctions)
- Supports the implementation of major transformation programs
- Early warning infrastructure deployment for all business banking products
Customer Excellence:
- Formulate & manage end to end process for all customer communication
- Custodians for all marketing related tasks for BBG
- Work closely with all product managers area managers and segment heads to develop an organized annual marketing plan
- Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members product managers and relevant stakeholders.
- Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit
Job Context:
- Evaluate Existing Business Processes and Governance documents
- Create Documentation Outlining Process Improvements
- Manage Improvement Teams and Implementation Processes
- Conduct Ongoing Analyses & update Department Procedures and Policies
- Creates processes and integrates voice of the customer insights into cross-functional action plans
- Drives the provision of an effective and robust complaint handling training and competence scheme that enables employees to deliver fair outcomes to customers.
- Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
- Signs-off for any process changes product and service developments and external customer communication
- Formulate & manage end to end process for all customer communication
- Custodians for all marketing related tasks for BBG
Frameworks Boundaries & Decision-Making Authority:
- Governance
- Process excellence
- Risk Management
- Process management
- Customer experience
#LI-MM2
Qualifications :
- Graduate with at least 3 years relevant local market knowledge in retail banking product and services
- Sound compliance ops or product or sales governance background
- Prior experience in digitization and process excellence
- Customer obsessed change focused pragmatist
- Good communication & interpersonal skills
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Presentation Skills
- Risk Management
- Financial Services
- IFRS
- Banking
- Pricing
- Analysis Skills
- Securities Law
- Investment Banking
- Relationship Management
- Strategic Planning
- Leadership Experience
About Company
Working at First Abu Dhabi Bank As the largest bank in the UAE we are proudly building a team fit for the future, changing the perception of what a career in banking means and setting the standard of what a great workplace is and can be. With an inclusive culture, excellent learning ... View more
