Lobby Hostess
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Job Summary
- Ensures that our guest have memorable experiences at Sofitel Dubai The Palm.
- Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
- Ensure sufficient stocking of welcome beverage refresh towels and special amenities are maintained.
- Coordinate transportation for guests in collaboration with the concierge desk.
- Handle difficult situations while effectively following resort policies and procedures.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Manager.
- Keep the immediate Manager / Supervisor promptly and fully informed.
- Ensure safety and security of guests.
- Actively participate in upselling Spa Food and Beverage outlets and excursions.
- Ensures the standards of service as well as the LQA requirements are followed and adhered to.
Qualifications :
- Excellent communication skills and presentation
- Ability to converse with guest from diverse background
- Fluency in English foreign languages an advantage
- Minimum 1 year experience as a Lobby Host; preferably in a similar quality hotel
- A friendly and outgoing behavior
- Proactive resourceful and able to work independently
- Has strong decision making abilities
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
