Job Summary

We are looking for a Digital Customer Experience Specialist to support the development improvement and quality assurance of customer journeys across digital channels including the website and mobile this role you will work closely with CX designers and IT teams to make sure digital services are smooth user-friendly and compliant with UAE digital standards.

Key Responsibilities:

Translate CX journey designs into clear technical requirements for digital platforms.
Support the development and launch of new digital features.
Lead user acceptance testing (UAT) to ensure digital journeys function correctly.
Monitor and improve the performance and stability of digital channels.
Ensure all digital services follow CX design systems and UAE regulatory guidelines (TDRA IDCXS).

Requirements

Qualifications:

Bachelors degree in IT Computer Science Digital Marketing or similar.
2-7 years of experience (depends on educational attainment)
Experience in digital product ownership digital channel management or CX digital implementation.
Strong understanding of web/mobile technologies and digital standards.

To view other vacancies we have please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.

Company Industry

IT Services and IT Consulting

Key Skills

Design Engineering
Baan
Customer Service
Fund Management
ABAP
Elevator

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About Company

Black Pearl Consult

Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East. Like a ... View more

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