Complex Director of Rooms
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Strategic Leadership
- Develop and implement the Rooms Division strategy for both hotels in alignment with Accor brand standards and cluster objectives.
- Translate business goals into actionable operational plans that enhance guest satisfaction employee engagement and financial results.
- Actively contribute to cluster leadership discussions and cross-departmental projects.
Operational Excellence
- Oversee all operational areas of the Rooms Division including Front Office Housekeeping Concierge and Guest Experience.
- Ensure both hotels consistently meet or exceed brand audit and service performance standards (TrustYou and other channels).
- Lead initiatives to improve efficiency streamline processes and maintain exceptional cleanliness and maintenance standards.
- Ensure rooms are ready for sale and align with brand identity and guest expectations.
Financial & Business Performance
- Develop and manage the Rooms Division budgets for both hotels including forecasting payroll control and cost efficiency.
- Monitor performance indicators such as occupancy ADR RevPAR GOP and guest satisfaction.
- Collaborate with Revenue and Finance teams to optimize rooms inventory pricing strategy and ancillary revenues (upselling late check-outs etc.).
- Identify and implement opportunities to improve profitability and operational productivity.
Guest Experience & Quality
- Lead guest experience programs and ensure proactive guest engagement across both brands.
- Review guest feedback identify recurring issues and develop improvement plans.
- Personally handle VIP arrivals key clients and special guests as required.
- Serve as an ambassador of the Heartist culture ensuring each interaction reflects Accors commitment to caring hospitality.
You are also expected to . . .
People Leadership & Development
- Lead coach and develop all Rooms Division leaders and teams across both hotels.
- Foster a culture of empowerment collaboration and accountability.
- Create and execute succession planning cross-exposure and development programs between Novotel and Ibis.
- Champion Diversity & Inclusion and support talent development initiatives in partnership with the Cluster People & Culture team.
Compliance Safety & Sustainability
- Ensure all Rooms Division operations comply with local laws health and safety regulations and Accor standards.
- Oversee fire life and safety procedures for guest areas and rooms operations.
- Support sustainability goals and efficient resource management.
Qualifications :
- Bachelors degree or diploma in Hospitality Management or related field.
- Minimum 810 years of progressive Rooms Division leadership experience in an international hotel chain.
- Proven experience as Director of Rooms or Complex Rooms Leader within a multi-brand or cluster environment.
- Previous experience in Accor brands (Novotel and Ibis) preferred.
- Advanced knowledge of Opera cloud PMS Oasys and Accor digital systems.
- Strong financial acumen with experience in budgeting forecasting and P&L management.
- Expertise in guest experience measurement tools (TrustYou and other channels).
- Exceptional leadership analytical and problem-solving skills.
- Fluent in English
- Inspiring leader with high emotional intelligence and a people-first mindset.
- Strategic thinker who balances innovation with operational discipline.
- Strong communication and stakeholder management skills.
- Passionate about service quality sustainability and guest engagement.
- Demonstrates integrity resilience and commitment to excellence.
Additional Information :
Your team and working environment:
Diverse young and vibrant team
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
