Welcomer

We are seeking a friendly and enthusiastic Welcomer to join our team in Dubai United Arab Emirates. As a Welcomer you will be the first point of contact for our guests creating a warm and personalized welcome experience in our vibrant multicultural environment. Your role is crucial in delivering our brands promise of exceptional hospitality and ensuring a smooth arrival and departure process for all guests.

• Greet and welcome all guests with warmth professionalism and a genuine smile
• Provide personalized check-in and check-out experiences
• Assist guests with inquiries directions and hotel information
• Offer welcome beverages or amenities upon arrival based on guest status or preferences
• Coordinate with Front Office Concierge and Guest Relations to ensure a seamless guest experience
• Maintain a visible presence in the lobby and be readily available to assist or guide guests
• Promote hotel services facilities and ongoing promotions
• Handle guest feedback and resolve issues or escalate them appropriately
• Ensure guest preferences and special requests are recorded and communicated effectively
• Maintain a polished and professional appearance at all times in line with brand standards
• Anticipate guest needs and offer relevant recommendations to enhance their stay

Qualifications :

• Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Proficient in English (verbal and written); additional languages are a plus
• Warm outgoing and service-oriented personality
• Ability to work under pressure and in a fast-paced environment
• Strong knowledge of Dubai and its tourist attractions
• Basic computer skills; familiarity with Opera or similar hotel management software is preferred
• Flexible to work in shifts including weekends and public holidays
• Passion for hospitality and creating memorable guest experiences
• Adaptability to work in a multicultural environment
• Attention to detail and ability to multitask efficiently

Remote Work :

No

Employment Type :

Full-time