Professional Services Project Manager
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Job Summary
Over 50000 customers globally trust our end-to-end cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year no provider is better positioned to deliver scalable outcomes than Extreme.
We believe in walking the walk of our strong core values which enable us to advance successfully together. Diversity and inclusion are vital parts of our values and beliefs and were proud to foster an environment where every Extreme employee can thrive.
Become part of Something big with Extreme! As a global networking leader learn why theres no better time to join the Extreme team.
Professional Services Project Manager:
The Project Manager is responsible for leading and delivering high-quality professional services projects ensuring strategic customer engagement and satisfaction. This role focuses on project planning execution and completion driving successful outcomes for both the organization and its clients.
Professional Services Responsibilities:
- Project Implementation & Management: Oversee the full lifecycle of professional services projects from initiation to closure ensuring timely delivery and adherence to scope budget and quality standards.
- Customer Engagement: Serve as the primary point of contact for customers throughout the project building strong relationships and ensuring their needs are met.
- Stakeholder Communication: Act as a liaison between sales customers and internal teams to facilitate clear communication and alignment of project goals.
- Documentation: Create and maintain comprehensive project documentation including plans schedules status reports and post-project reviews.
- Team Leadership: Coach and mentor project team members fostering collaboration and professional growth.
- Issue Escalation: Proactively identify and escalate project risks or customer issues to management for timely resolution.
- Sales Support: Assist sales teams with project scoping defining deliverables and supporting pre-sales activities as needed.
- Continuous Improvement: Contribute to the development and refinement of project management processes and best practices.
Revenue Generating Service Projects: 15% (reduced to 5% after 1st year)
- Work closely with the customer to ensure customer satisfaction of all professional services account engagements.
- Support the sales team on pre-sales activities such as customer escalations/troubleshooting customer demonstrations lab set-up training/knowledge transfer sales calls travel when essential.
- Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.
- Support post sales services engagements such as installations and assessments.
- Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.
Knowledge Growth and Transfer: 10%
- Mentor and coach co-workers and peers. Share valuable knowledge openly.
- Develop and maintain Extreme customer operation procedures documentation.
- Maintains current industry trends competition and technical and product knowledge with respect to its value to Extreme customers.
Sports Venues and Entertainment Accounts Only
- Coordinate Extreme Validated Configurations (EVC) documentation and present to the customer ensuring their networks are consistently optimized to the environment.
- Coordinate and/or provide product training.
- Provide gameday or event support as needed.
- Provide and interrupt post event analytics if subscribed.
Other duties as assigned: 5%
- Monday through Friday Typical
- Weekends or overnight hours may occasionally be required for exceptional customer needs or critical support situations
- Candidate must be available for critical customer issues nights and weekends
- Occasional maintenance window support at night or weekend
- May be required to work at customer site full or part time
Travel and Normal Work Hours will be:
Location Required:
- Primarily based in Dubai UAE
- May be required to support the business in other EMEA locations.
Requirements:
- Fluent in English; additional language skills are an advantage.
- Proven experience in project management (6 years preferred).
- Strong skills in stakeholder management communication and problem resolution.
- Ability to manage complex customer interactions and expectations.
- Excellent interpersonal presentation and time management skills.
- Willingness to travel and work flexible hours as needed.
- Self-motivated and able to work independently.
Desired Skills / Experience:
- Bachelors degree in Business Project Management or related field or equivalent work experience.
- Project Management certifications (e.g. PMP PRINCE2) are highly desirable.
- Familiarity with project management software and tools.
- Basic understanding of IT environments is a plus
Extreme Networks Culture:
Teamwork: The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight give others credit for success push peers to raise their game and celebrate winning as a team!
Transparency: Each of us has a unique view about what is happening helping or hurting our performance. We cant change what we cant must know whats really going on Knowledge is Power. So we share what we see and what is happening not assuming others know what we know. We shine a light on it.
Candor: We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isnt easy. No sugarcoating and no elephants in the room being respectful but telling the truth.
Curiosity: Why do we win Why do we lose How can we do better Where should we invest Asking questions committing to learn more looking for best practices thats the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.
Ownership: Its our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers shareholders and ourselves. We are accountable.
Inclusion: By challenging dominant voices to listen and non-dominant voices to speak up we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender ethnicity sexual orientation age or religion we get that perspective and make more intelligent decisions that drive better business outcomes.
Required Experience:
IC
Key Skills
- Close Protection
- Credit Control
- Customer Service
- Government
- Analytics
About Company
We provide networking solutions to power your business. Our flexible and scalable cloud networking services help optimize your network infrastructure.
