Front Office Supervisor

Abu Dhabi - UAE

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

1. Hotel Management Systems (PMS) Proficiency

Experience using Property Management Systems (PMS)
Ability to perform:

Check-in and check-out
Room blocking and reservations
Billing and folio adjustments
Daily shift closures and reports

2. Telephone and Communication Systems

Familiarity with hotel PBX or switchboard systems
Handling internal/external calls wake-up calls and message relays

3. Point of Sale (POS) System Knowledge

Understanding of how to operate POS terminals for guest payments
Resolving discrepancies in billing or guest complaints related to transactions

4. Microsoft Office Suite

Proficiency in Excel (reporting guest data management) Word (correspondence) and Outlook (emails & scheduling)
Ability to prepare reports and analyze performance trends

5. Booking Engine & Channel Manager Experience

Knowledge of OTA platforms ( Expedia Agoda) and integration tools (SiteMinder RateGain)
Managing inventory rate parity and reservations from different channels

6. Audit & Night Closure Procedures

Understanding of Front Office cash handling and reconciliation
Ability to assist or supervise night audits and ensure end-of-day financial reporting

7. Security & Access Control Systems

Familiarity with room key encoding systems (e.g. Onity VingCard)
Awareness of CCTV monitoring for lobby/front office zones

8. CRM & Guest Experience Tools

Using CRM platforms to record guest preferences feedback and loyalty tracking
Handling post-stay surveys or complaint resolution through internal systems

9. Reporting & Compliance

Creating and submitting daily sales reports occupancy forecasts and VIP arrival summaries
Ensuring DCT/Municipality regulations are followed (for UAE context)

1. Hotel Management Systems (PMS) ProficiencyExperience using Property Management Systems (PMS)Ability to perform:Check-in and check-outRoom blocking and reservationsBilling and folio adjustmentsDaily shift closures and reports2. Telephone and Communication SystemsFamiliarity with hotel PBX or switc...

Key Skills

ENT
Electronic Security
Access Control System
Accounting & Finance
Cardiac
Food & Beverage

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About Company

Emirates Park Zoo

Emirates Park Zoo is located in Al Bahia, about 35 Km from Abu Dhabi city on the Abu Dhabi-Dubai highway, on an area covering 72,000 m2 making it anideal destination for families, whether they were visiting the Zoo on the weekend or stopping over during their journey between the two c ... View more

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