Job Summary

Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us in connecting people to commerce in this vital rewarding role.

AsClient Project Managerwithin Diebold Nixdorfs Retail Software & Services division you will lead complex software integration and managed service delivery projects across the fuel and convenience retail sector. You will oversee the implementation coordination and lifecycle management of retail software solutions in alignment with service contracts SLAs and customer expectations.

This role requires a deep understanding of software delivery systems integration and managed services in retail environments with hands-on collaboration across products engineering customer and partner teams.

Responsibilities

Coordinate with internal development technical consultants and managed services teams to deliver solutions within agreed SLAs and performance targets.
Lead end-to-end project delivery for software systems integration and manages services projects across multiple streams including business analysis technical design development field services and rollout.
Facilitate clear scope definition planning prioritization and change management in alignment with client expectations and contractual obligations.
Engage with customers partners and subcontractors to ensure alignment on requirements integration points compatibility and release readiness.
Monitor and control project scope timelines resources and budget (based on predefined man-days or BOQ frameworks) ensuring timely escalation and risk mitigation.
Provide project management support across the full lifecycle including estimating resource needs cost forecasting scheduling execution tracking and delivery assurance.
Coordinate with development and support teams to ensure technical tasks and issues are resolved effectively and with high stakeholder satisfaction.
Assure customer satisfaction through timely and quality delivery of services system integrations and managed deliverables as outlined in the contract.
Maintain effective communication and strong working relationships with cross-functional teams vendors and external stakeholders.
Track project performance report KPIs and provide regular updates on progress status and any risks or blockers to internal and external stakeholders.
Contribute to continuous improvement by participating in team discussions proposing enhancements and staying updated on existing and new software solutions.
Demonstrate functional understanding of the software portfolio to facilitate meaningful discussions and solutioning with stakeholders across business and technical domains.

Qualifications

Required Qualifications

Bachelors degree in computer sciences or equivalent work experience required.
Minimum of 5 years of experience in project management ideally in retail
Good technical knowledge on different Software and Database technologies
Good technical knowledge on IT environment landscape and integrated solutions.
Experience working in Agile environment.
Good business English skills (written and spoken)
Good knowledge in Payment Solutions

Preferred Qualifications

Bonus: Projects portfolio Retail Sector
Good to have Agile Scrum Certification / Training
Strong knowledge of retail software systems - POS BOS Payments and interfaces.
Arabic is nice to have.

#LI-PM1 #LI-Hybrid

Required Experience:

DescriptionExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us in connecting people to commerce in this vital rewarding role.AsClien...

Description

Responsibilities

Coordinate with internal development technical consultants and managed services teams to deliver solutions within agreed SLAs and performance targets.
Lead end-to-end project delivery for software systems integration and manages services projects across multiple streams including business analysis technical design development field services and rollout.
Facilitate clear scope definition planning prioritization and change management in alignment with client expectations and contractual obligations.
Engage with customers partners and subcontractors to ensure alignment on requirements integration points compatibility and release readiness.
Monitor and control project scope timelines resources and budget (based on predefined man-days or BOQ frameworks) ensuring timely escalation and risk mitigation.
Provide project management support across the full lifecycle including estimating resource needs cost forecasting scheduling execution tracking and delivery assurance.
Coordinate with development and support teams to ensure technical tasks and issues are resolved effectively and with high stakeholder satisfaction.
Assure customer satisfaction through timely and quality delivery of services system integrations and managed deliverables as outlined in the contract.
Maintain effective communication and strong working relationships with cross-functional teams vendors and external stakeholders.
Track project performance report KPIs and provide regular updates on progress status and any risks or blockers to internal and external stakeholders.
Contribute to continuous improvement by participating in team discussions proposing enhancements and staying updated on existing and new software solutions.
Demonstrate functional understanding of the software portfolio to facilitate meaningful discussions and solutioning with stakeholders across business and technical domains.

Qualifications

Required Qualifications

Bachelors degree in computer sciences or equivalent work experience required.
Minimum of 5 years of experience in project management ideally in retail
Good technical knowledge on different Software and Database technologies
Good technical knowledge on IT environment landscape and integrated solutions.
Experience working in Agile environment.
Good business English skills (written and spoken)
Good knowledge in Payment Solutions

Preferred Qualifications

Bonus: Projects portfolio Retail Sector
Good to have Agile Scrum Certification / Training
Strong knowledge of retail software systems - POS BOS Payments and interfaces.
Arabic is nice to have.

#LI-PM1 #LI-Hybrid

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

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About Company

Diebold Nixdorf

Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more

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