Professional Services Engineer

The Professional Services Engineer will be responsible for close collaboration with clients vendors and internal teams to implement support and optimize banking technology solutions across multiple platforms. The ideal candidate will be proactive detail-oriented and able to handle complex technical challenges while delivering high-quality customer service.

DUTIES & RESPONSIBILITIES

• Install configure customize and troubleshoot banking applications including:
  • VCP LITE NDC-DDC
  • VCP KIOSK NDC-DDC
  • Probase Procashin Prochequein Protopas WEBEXT Prorkl
  • Vynamic View and Vynamic Security
• Support Proof of Concept (POC) for new products User Acceptance Testing (UAT) and EMV ADVT/MTIP certifications.
• Plan schedule monitor and manage projects to ensure successful business solution implementation.
• Conduct root-cause analysis on escalated issues and provide permanent resolutions.
• Research and contribute to technical proposals and solution documentation.
• Maintain and administer tools required for deployment and support of solutions.
• Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
• Collaborate with vendor support teams for software updates patches and issue resolution.
• Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Qualifications :

Education

• Bachelors degree in computer science Computer Engineering or Information Technology.

Experience

• 34 years of experience in the banking or BFSI technology domain.

Additional Information :

Core Technical Skills

• VCP LITE / KIOSK NDC-DDC Probase Procashin Prochequein Protopas WEBEXT Prorkl
• Vynamic View Vynamic Security

Professional Services Engineering Practices

• Strong understanding of banking applications ATMs and self-service terminals.
• Experience with software deployment configuration and maintenance.
• Familiarity with regulatory standards and compliance in banking technology (EMV MTIP ADVT).
• Excellent teamwork and interpersonal skills.

Soft Skills

• Strong troubleshooting analytical and problem-solving abilities.
• Effective verbal written and listening communication skills in English.
• Ability to quickly learn and adapt to new technologies.

• Proactive organized and able to manage multiple priorities in a fast-paced environment

Compliance with policies and procedures based on the ISO standards adopted by CNS.

Remote Work :

No

Employment Type :

Full-time