Cluster Reservation Agent
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Job Location:
Ras Al Khaimah - UAE
Monthly Salary:
Not Disclosed
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
Reservation Handling:
Process individual and group reservations across multiple properties accurately and efficiently.
Respond to reservation inquiries via phone email online platforms and travel agents.
Modify cancel or update reservations in the Property Management System (PMS) as requested.
Ensure all bookings are recorded with correct guest details payment methods rate codes and special requests.
Guest Relations & Communication:
Provide prompt professional and friendly customer service to all guests and partners.
Recommend suitable rooms packages and upsell opportunities to maximize revenue.
Maintain a strong understanding of each propertys features services and room types to ensure accurate guest guidance.
Handle special requests such as VIP arrangements group bookings and room block management.
Qualifications :
- Minimum 1 Year as a Reservations Agent
- Knowledge of Accor Distribution and Reservation systems is preferable
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
