Guest Relations Agent
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Job Location:
Ras Al Khaimah - UAE
Monthly Salary:
Not Disclosed
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
Guest Experience & Service:
Welcome guests upon arrival with warmth professionalism and a genuine smile.
Conduct personalized check-in and check-out procedures ensuring efficiency and accuracy.
Maintain an updated record of guest preferences and special requests to enhance personalized service.
Anticipate guest needs and handle inquiries complaints and feedback promptly and professionally.
Coordinate with other departments (Housekeeping Food & Beverage Concierge Spa etc.) to ensure guest satisfaction.
Ensure all VIP guests receive special attention amenities and recognition throughout their stay.
Communication & Coordination:
Maintain effective communication with Front Office Concierge and Guest Services teams.
Update and communicate guest feedback and preferences to relevant departments.
Handle guest correspondence messages and special requests (transportation excursions dining etc.).
Administrative & Operational:
Record and update guest profiles accurately in the property management system (PMS).
Maintain guest history records for repeat and VIP guests.
Prepare daily reports on guest arrivals departures and special occasions.
Assist with room inspections for VIP arrivals and ensure readiness before check-in.
Brand Standards & Presentation:
Uphold the resorts image through professional grooming positive attitude and brand-appropriate behavior.
Ensure compliance with company service standards health & safety and data privacy regulations.
Qualifications :
Minimum 12 years experience in Guest Relations or Front Office role in a luxury or five-star hotel/resort preferably within the UAE or GCC.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
