IT Team Lead
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Job Location:
Ras Al Khaimah - UAE
Monthly Salary:
Not Disclosed
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit an IT Team Lead for their offices in Ras Al Khaimah.
Position: IT Team Lead
Location: Ras Al Khaimah UAE
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Lead motivate and manage the IT support team setting clear objectives conducting performance reviews and supporting career development.
- Lead guide and support a technical support team setting performance goals conducting evaluations and fostering professional growth.
- Oversee daily support operations including issue tracking incident resolution and adherence to service level agreements (SLAs).
- Serve as an escalation point for complex or critical technical issues coordinating with specialized teams or vendors when needed.
- Manage team schedules ensuring adequate coverage and continuity of support services.
- Establish and maintain operational procedures documentation and best practices to enhance efficiency and service quality.
- Identify skill gaps and training needs providing mentorship and technical guidance to team members.
- Track and analyze support metrics user satisfaction data and performance reports to drive continuous improvement initiatives.
REQUIREMENTS:
- Fluent in English with strong proficiency in both written and spoken communication
- Proven experience in a technical support or IT service environment with a solid understanding of incident and request management processes.
- Demonstrated leadership experience including team supervision performance management and employee development.
- Proficiency with common support and collaboration tools such as ticketing systems remote assistance platforms and knowledge management systems.
- Strong analytical troubleshooting and problem-solving skills for both technical and operational challenges.
- Excellent communication interpersonal and organizational abilities with a capacity to manage multiple tasks under pressure.
- Understanding of relevant organizational policies industry standards and compliance requirements related to IT operations.
- Ability to interpret performance data and implement targeted improvements to enhance service delivery.
BENEFITS:
- Competitive salary with bonus opportunities based on performance
- Paid training to familiarise with the companys high standards and procedures
- Private Health Insurance for comprehensive medical coverage
- Opportunities to advance within a global tech company
- And many others!!!
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
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