Job Summary

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration this is a great opportunity to grow your career in a professional and fast-paced environment.

Job description:

Attend all incoming sales inquiries (Walkin or via phone email or chat etc. providing clear and accurate information about products in a professional systematic and focused manner with at least 10 customer conversion rate.
Attend all incoming customer inquiries or complaints empathetically and take action as per established protocols and follow-up for timely resolution and response contributing to customer satisfaction and retention.
Note down and pass on customer tasks and requirements to the relevant internal departments through established channels and protocols keeping tracks and proactively following up internally for timely resolutions/turnround.
Record all incoming inquiries complaints issues and feedback (in Bitrix) categorizing analyzing and reporting with highlights of frequently occurring issues and making suggestions on customer experience improvement.

Qualifications & Requirements: