Job Summary

Description

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points show tickets gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests changes and cancellations received by phone fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer record and process all guest calls requests questions or concerns. Perform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Assist the Multi-Property Senior Sales Manager in executing the sales strategy for luxury travel agencies and Consortia partners.

Manage a defined account portfolio/assigned market which are tied to the individual sales targets.

Drive suite and villa sales through luxury and boutique programs to maximize revenue potential.

Build and maintain strong long-term relationships with luxury travel partners. Conduct domestic and overseas sales calls client meetings and entertainments effectively positioning the property with key partners.

Attend and represent the property at the assigned global luxury showcases tradeshows exhibitions and industry events ensuring a strong presence in the luxury travel segment.

Support the preparation of sales presentations reports proposals and brochures; ensure sales collateral and site inspection materials reflect the propertys luxury positioning.

Coordinate logistics and act as the primary contact for familiarization trips site inspections and client visits delivering seamless and memorable experiences.

Maintain and update the client database with accurate contact details preferences and booking history.

Prepare and distribute sales kits and promotional materials for key accounts; ensure content across platforms is accurate and consistent with the brands positioning.

Handle follow-ups on client inquiries support negotiations and coordinate with internal teams to deliver tailored experiences for VIP guests.

Participate in internal sales meetings and product trainings; support execution of agreed action plans.

Conduct research on target markets and identify new agency opportunities compiling detailed account profiles to support business development.

Support the MP Senior Sales in planning coordination and execution of travel industry events and tradeshows.

Collaborate with the Marketing team to support travel trade campaigns and consortia promotions and other creative projects.

Take ownership of internal consortia processes working closely with Guest Services Butlers and Reservations to ensure adherence to Luxury Travel Standards and training initiatives.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

DescriptionPOSITION SUMMARYContact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Determin...