Job Summary

General Overview:

Intelligent Solutions has partnered with a leading insurance brokerage firm in the UAE to hire Head of Operations. This pivotal leadership role will oversee and enhance end-to-end operational efficiency across both medical and general insurance portfolios. The ideal candidate will drive service excellence ensure compliance and implement scalable processes that support the companys growth profitability and client experience objectives.

Key Responsibilities:

Lead end-to-end operational functions across medical and general insurance ensuring smooth policy administration renewals claims coordination and customer servicing.
Oversee process efficiency workflow automation and operational controls to enhance turnaround times and client satisfaction.
Work closely with product sales and underwriting teams to streamline quote-to-bind processes and improve overall service delivery.
Manage insurer relationships to ensure effective communication compliance and operational alignment.
Develop and monitor KPIs for operational teams fostering accountability continuous improvement and service excellence.
Implement and optimize digital tools CRM/AMS systems and dashboards for performance tracking and reporting.
Ensure full compliance with UAE regulatory requirements (CBUAE/DOH/HAAD/DHA) and company policies.
Oversee resource planning training and capability development across servicing claims and policy administration teams.
Support the leadership team in strategic projects operational governance and cost optimization initiatives.

Key Requirements:

Bachelors degree in Business Insurance or a related field (Masters preferred).
1015 years of experience in insurance operations with significant exposure to both medical and general lines.
Strong understanding of UAE insurance regulations market dynamics and brokerinsurerTPA relationships.
Proven experience leading multi-functional operational teams within a brokerage or insurer environment.
Hands-on experience implementing process automation CRM systems or digital transformation projects.
Excellent communication analytical and stakeholder management skills.

General Overview:Intelligent Solutions has partnered with a leading insurance brokerage firm in the UAE to hire Head of Operations. This pivotal leadership role will oversee and enhance end-to-end operational efficiency across both medical and general insurance portfolios. The ideal candidate will d...

Lead end-to-end operational functions across medical and general insurance ensuring smooth policy administration renewals claims coordination and customer servicing.
Oversee process efficiency workflow automation and operational controls to enhance turnaround times and client satisfaction.
Work closely with product sales and underwriting teams to streamline quote-to-bind processes and improve overall service delivery.
Manage insurer relationships to ensure effective communication compliance and operational alignment.
Develop and monitor KPIs for operational teams fostering accountability continuous improvement and service excellence.
Implement and optimize digital tools CRM/AMS systems and dashboards for performance tracking and reporting.
Ensure full compliance with UAE regulatory requirements (CBUAE/DOH/HAAD/DHA) and company policies.
Oversee resource planning training and capability development across servicing claims and policy administration teams.
Support the leadership team in strategic projects operational governance and cost optimization initiatives.

Key Requirements:

Bachelors degree in Business Insurance or a related field (Masters preferred).
1015 years of experience in insurance operations with significant exposure to both medical and general lines.
Strong understanding of UAE insurance regulations market dynamics and brokerinsurerTPA relationships.
Proven experience leading multi-functional operational teams within a brokerage or insurer environment.
Hands-on experience implementing process automation CRM systems or digital transformation projects.
Excellent communication analytical and stakeholder management skills.