Concierge Agent
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Job Location:
Ras Al Khaimah - UAE
Monthly Salary:
Not Disclosed
Posted on:
09-10-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and enthusiastic Concierge to join our team in Rixos Al Mairid Ras Al-Khaimah United Arab Emirates. As a Concierge you will be the face of our organization providing exceptional guest services and ensuring a memorable experience for all visitors. Your role will be crucial in maintaining our reputation for excellence and creating lasting impressions on our guests.
- Greet and assist guests with a warm friendly and professional demeanor
- Provide comprehensive information about local attractions restaurants and services in Ras Al-Khaimah and surrounding areas
- Make reservations for dining transportation tours and entertainment on behalf of guests
- Handle guest inquiries and requests promptly and efficiently ensuring high levels of customer satisfaction
- Coordinate with other departments to fulfill guest needs and resolve any issues
- Manage the concierge desk including maintaining brochures handling mail and messages and overseeing lost and found items
- Assist with pre-arrival arrangements such as birthday decorations honeymoon setups or anniversary surprises
- Book and coordinate limousine services including managing billings and forecasting revenue
- Stay updated on local events attractions and changes in the hospitality industry
- Maintain accurate records of guest interactions and preferences for future reference
- Ensure compliance with hotel standards and safety procedures at all times
Qualifications :
- Minimum of 2 years of experience in the hospitality or service industry
- Excellent customer service skills with a friendly and engaging attitude
- Strong communication abilities with confident clear English; additional language skills are a plus
- In-depth knowledge of Ras Al-Khaimah and the UAE including local attractions customs and culture
- Proficiency in hotel management software particularly Opera system and related sub-systems
- Detail-oriented with excellent organizational and time management skills
- Ability to multitask and remain calm under pressure in a fast-paced environment
- Strong problem-solving skills and the ability to make quick sound decisions
- Flexibility to work various shifts including weekends and holidays
- Excellent interpersonal skills for building relationships with guests and colleagues
- Drive initiative and the ability to work independently
- Adaptability to continuous challenges and openness to change
- Knowledge of local transportation systems and ability to arrange complex travel itineraries
- Professional appearance and adherence to grooming standards
- Bachelors degree in Hospitality Management or related field preferred but not required
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
