Concierge Agent

رأس الخيمة - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: 09-10-2025

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

We are seeking a professional and enthusiastic Concierge to join our team in Rixos Al Mairid Ras Al-Khaimah United Arab Emirates. As a Concierge you will be the face of our organization providing exceptional guest services and ensuring a memorable experience for all visitors. Your role will be crucial in maintaining our reputation for excellence and creating lasting impressions on our guests.

Greet and assist guests with a warm friendly and professional demeanor
Provide comprehensive information about local attractions restaurants and services in Ras Al-Khaimah and surrounding areas
Make reservations for dining transportation tours and entertainment on behalf of guests
Handle guest inquiries and requests promptly and efficiently ensuring high levels of customer satisfaction
Coordinate with other departments to fulfill guest needs and resolve any issues
Manage the concierge desk including maintaining brochures handling mail and messages and overseeing lost and found items
Assist with pre-arrival arrangements such as birthday decorations honeymoon setups or anniversary surprises
Book and coordinate limousine services including managing billings and forecasting revenue
Stay updated on local events attractions and changes in the hospitality industry
Maintain accurate records of guest interactions and preferences for future reference
Ensure compliance with hotel standards and safety procedures at all times

Qualifications :

Minimum of 2 years of experience in the hospitality or service industry
Excellent customer service skills with a friendly and engaging attitude
Strong communication abilities with confident clear English; additional language skills are a plus
In-depth knowledge of Ras Al-Khaimah and the UAE including local attractions customs and culture
Proficiency in hotel management software particularly Opera system and related sub-systems
Detail-oriented with excellent organizational and time management skills
Ability to multitask and remain calm under pressure in a fast-paced environment
Strong problem-solving skills and the ability to make quick sound decisions
Flexibility to work various shifts including weekends and holidays
Excellent interpersonal skills for building relationships with guests and colleagues
Drive initiative and the ability to work independently
Adaptability to continuous challenges and openness to change
Knowledge of local transportation systems and ability to arrange complex travel itineraries
Professional appearance and adherence to grooming standards
Bachelors degree in Hospitality Management or related field preferred but not required

Remote Work :

Employment Type :

Full-time

Greet and assist guests with a warm friendly and professional demeanor
Provide comprehensive information about local attractions restaurants and services in Ras Al-Khaimah and surrounding areas
Make reservations for dining transportation tours and entertainment on behalf of guests
Handle guest inquiries and requests promptly and efficiently ensuring high levels of customer satisfaction
Coordinate with other departments to fulfill guest needs and resolve any issues
Manage the concierge desk including maintaining brochures handling mail and messages and overseeing lost and found items
Assist with pre-arrival arrangements such as birthday decorations honeymoon setups or anniversary surprises
Book and coordinate limousine services including managing billings and forecasting revenue
Stay updated on local events attractions and changes in the hospitality industry
Maintain accurate records of guest interactions and preferences for future reference
Ensure compliance with hotel standards and safety procedures at all times

Qualifications :

Minimum of 2 years of experience in the hospitality or service industry
Excellent customer service skills with a friendly and engaging attitude
Strong communication abilities with confident clear English; additional language skills are a plus
In-depth knowledge of Ras Al-Khaimah and the UAE including local attractions customs and culture
Proficiency in hotel management software particularly Opera system and related sub-systems
Detail-oriented with excellent organizational and time management skills
Ability to multitask and remain calm under pressure in a fast-paced environment
Strong problem-solving skills and the ability to make quick sound decisions
Flexibility to work various shifts including weekends and holidays
Excellent interpersonal skills for building relationships with guests and colleagues
Drive initiative and the ability to work independently
Adaptability to continuous challenges and openness to change
Knowledge of local transportation systems and ability to arrange complex travel itineraries
Professional appearance and adherence to grooming standards
Bachelors degree in Hospitality Management or related field preferred but not required

Remote Work :

Employment Type :

Full-time

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المهارات المطلوبة

علوم الكمبيوتر
Continuous Integration
Fraud
Intake Experience
إنفاذ القانون
Usability
Analysis Skills
Computer Forensics
القيادة
التدريس
Counterintelligence
Sass

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AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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