Guest Experience Officer
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- To use the proper telephone etiquette as per Sofitel standards.
- To respect the privacy of the guests and the confidentiality of the information.
- To assist and to coordinate the daily activity with the butlers and the Club Millesime Lounge Supervisor and to replace him/her whenever needed.
- To call the Club Millesime Lounge Supervisor CM Manager DM or the FOM for advice in serious cases or if an approval is required.
- To report all guest comments or complaints.
- To review on daily basis the Lounge logbook and keep it updated.
- To daily update the guest profiles with likes and dislikes.
- To attend a daily line up briefing conducted by the Lounge Supervisor. To provide a proper handover between the shifts.
- To share daily activity highlights with the Club Millesime Lounge Supervisor including internal and external guest opportunities.
- To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
