IT Asset & Patch Management Engineer
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Job Description
JOB PURPOSE:
Responsible for managing the lifecycle of IT assets within an organization. This includes tracking inventorying deploying and retiring IT equipment to ensure optimal utilization and compliance with organizational policies.
CERTIFICATIONS:
Mandatory knowledge of Microsoft products and ITIL Processes
RESPONSIBILITIES (INCLUDES ALL TASKS):
Conduct regular audits to accurately track and document all IT assets.
Maintain a comprehensive asset database including hardware software and peripherals.
Update asset information as needed such as changes in ownership or status.
Coordinate the deployment of new IT equipment ensuring proper configuration and setup.
Provide technical guidance to users on the use of new assets.
Manage the retirement process for obsolete or end-of-life IT assets.
Ensure proper disposal of assets in accordance with environmental regulations and data security policies.
Develop and implement a workstation patch management strategy.
Coordinate the deployment of critical patches and updates.
Test patches in a controlled environment before deployment to minimize risks.
Monitor patch deployment status and address any issues.
Develop and implement asset management policies and procedures.
Ensure compliance with internal and external regulations related to asset management.
Manage relationships with vendors for hardware and software purchases.
Co-ordinate/follow-up with supplier and ensure timely delivery of assets.
Generate regular reports on asset utilization compliance and costs.
Assist with internal and external audits related to IT assets.
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
ITIL certification (Foundation level or higher).
Experience with ticketing systems (e.g. ServiceNow HPSM Manage Engine Ivanti).
Familiarity with cloud platforms (e.g. AWS Azure Google Cloud).
Experience with Active Directory Exchange and Office 365.
SOFT SKILLS:
MANDATORY
Ability to explain technical concepts in a clear and understandable manner to non-technical users.
Effective listening skills to accurately understand user problems and concerns.
Patience and empathy to deal with frustrated or anxious users.
Ability to build rapport and trust with end-users.
Ability to work effectively as part of a team collaborating with other IT professionals.
Willingness to share knowledge and assist colleagues.
Employment Type
Full-Time
