Job Summary

Job Title : Technical Support Engineer - Network IP Telephony

Certification :Cisco Certified Network Associate (CCNA)

CompTIA Network

CCNP Voice certification

Cisco Certified Design Associate (CCDA)

Experience : 6

Responsibilities :

Ensure high availability and reliable performance of the Network & IP Telephony environment.
Design and implement IP telephony solutions including voice mail call routing and conferencing.
Configure Cisco IP phones Call Manager and other related components.
Troubleshoot and resolve IP telephony issues.
Maintain and optimize IP telephony infrastructure.
Integrate IP telephony systems with other network infrastructure components such as routers switches and firewalls.
Ensure seamless interoperability between voice and data networks.
Implement security measures to protect the IP telephony infrastructure from unauthorized access and threats.
Configure security features such as firewall rules and access control lists.
Diagnose and resolve complex IP telephony issues.
Utilize troubleshooting tools to identify and fix problems.
Maintain detailed documentation of network configurations and procedures.
Create and update knowledge base articles.
Managing CUCM Daily issues related to IP telephony.
UCCX scripting and support.
Cisco Jabber support (Expressway).
Teams Admin portal management and configuration.
Troubleshooting issues on SIP/ PRI lines.
Cisco unity connection support
Imagicle call recording Billing support.
Managing and support related to Critical call center and toll free.
Day to day task on Cisco IM and Presence.
Managing of cisco UCS severs.
Coordinating with IT Helpdesk for troubleshooting Telephony issues.
Maintaining backup overall health of system.
Port security and switching support on Cisco and Huawei.
Management of Network devices like Router Switches Local Area Network Devices WirelessDevices Unified Communication devices Firewalls Load Balancers WAF NAC etc.
Excellent problem-solving and analytical skills
Strong communication and collaboration skills
Ability to work independently and as part of a team.

Mandatory Skills :

Strong understanding of IP telephony protocols (SIP H.323 RTP etc.)

Experience with Cisco Call Manager Unity Connection and IP phones

Knowledge of network protocols (TCP/IP UDP DNS DHCP)

Experience with VoIP network design and implementation

Troubleshooting and problem-solving skills

Strong communication and interpersonal skills

Job Title : Technical Support Engineer - Network IP TelephonyCertification :Cisco Certified Network Associate (CCNA)CompTIA NetworkCCNP Voice certificationCisco Certified Design Associate (CCDA)Experience : 6Responsibilities :Ensure high availability and reliable performance of the Network & IP Tele...

Job Title : Technical Support Engineer - Network IP Telephony

Certification :Cisco Certified Network Associate (CCNA)

CompTIA Network

CCNP Voice certification

Cisco Certified Design Associate (CCDA)

Experience : 6

Responsibilities :

Ensure high availability and reliable performance of the Network & IP Telephony environment.
Design and implement IP telephony solutions including voice mail call routing and conferencing.
Configure Cisco IP phones Call Manager and other related components.
Troubleshoot and resolve IP telephony issues.
Maintain and optimize IP telephony infrastructure.
Integrate IP telephony systems with other network infrastructure components such as routers switches and firewalls.
Ensure seamless interoperability between voice and data networks.
Implement security measures to protect the IP telephony infrastructure from unauthorized access and threats.
Configure security features such as firewall rules and access control lists.
Diagnose and resolve complex IP telephony issues.
Utilize troubleshooting tools to identify and fix problems.
Maintain detailed documentation of network configurations and procedures.
Create and update knowledge base articles.
Managing CUCM Daily issues related to IP telephony.
UCCX scripting and support.
Cisco Jabber support (Expressway).
Teams Admin portal management and configuration.
Troubleshooting issues on SIP/ PRI lines.
Cisco unity connection support
Imagicle call recording Billing support.
Managing and support related to Critical call center and toll free.
Day to day task on Cisco IM and Presence.
Managing of cisco UCS severs.
Coordinating with IT Helpdesk for troubleshooting Telephony issues.
Maintaining backup overall health of system.
Port security and switching support on Cisco and Huawei.
Management of Network devices like Router Switches Local Area Network Devices WirelessDevices Unified Communication devices Firewalls Load Balancers WAF NAC etc.
Excellent problem-solving and analytical skills
Strong communication and collaboration skills
Ability to work independently and as part of a team.

Mandatory Skills :

Strong understanding of IP telephony protocols (SIP H.323 RTP etc.)

Experience with Cisco Call Manager Unity Connection and IP phones

Knowledge of network protocols (TCP/IP UDP DNS DHCP)

Experience with VoIP network design and implementation

Troubleshooting and problem-solving skills

Strong communication and interpersonal skills

Key Skills

Anti Money Laundering
Accomodation
Animation
Apache Tomcat
Database
Filing

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About Company

Intertec Softwares

Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more

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