Team Leader Telecom

Dubai - UAE

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 06-10-2025

Vacancies: 1 Vacancy

Job Summary

Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers.
Provide detailed information about plan features benefits and pricing to potential clients.
Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
Ensure exceptional customer service handling and resolving customer concerns promptly and professionally.
Meet quality Key Performance Indicators (KPIs) related to customer service such as response time resolution time and customer satisfaction scores.
Collaborate with audit teams during Internal & external audits ensuring compliance with industry regulations.
Handling of Telecommunications Regulatory Authority (TRA) audits ensuring compliance with relevant regulations.
Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
Achievement of individual sales and productivity targets
Providing Solutions to Customers Queries/Requirements
Thorough knowledge of products in his department
Oversee day-to-day operation
Create a healthy and motivating work environment and atmosphere
Listen to team members feedback and resolve any issues or conflicts
Motivating the team to achieve organizational goals.
Delegating tasks to team members.

Requirements

Experience (Yrs& Field) : 3 - 5 years of experience in similar role

Educational Qualification : Graduation or Diploma or an equivalent qualification

Below 35 years.

Immediate Joining on or before 20th September 24.

Salary - 4850/- AED(Gross allowance) Incentives

Skills & Abilities:

Customer Focus Result Orientation Teamwork Communication. Arabic knowledge is an advantage. Good PC skills especially MS Excel Confidence and skillful negotiating skills.

Required Skills:

Qualifications: Bachelors degree in Business Marketing or a related field (preferred but not mandatory). 1-3 years of experience in outdoor or B2B sales. Proficiency in selling GSM connections (Postpaid Fiber and Business On). Valid drivers license and willingness to travel frequently Key Skills and Competencies: Proven track record in outdoor sales (B2B experience preferred). Excellent communication negotiation and presentation skills. Strong interpersonal and relationship-building abilities. Self-motivated goal-oriented and able to work independently. Ability to thrive in a fast-paced and competitive environment.

Required Education:

Graduate

Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers. Provide detailed information about plan features benefits and pricing to potential clients.Identify opportunities to enhance revenue through upselling and cross-selling of products or servi...

Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers.
Provide detailed information about plan features benefits and pricing to potential clients.
Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
Ensure exceptional customer service handling and resolving customer concerns promptly and professionally.
Meet quality Key Performance Indicators (KPIs) related to customer service such as response time resolution time and customer satisfaction scores.
Collaborate with audit teams during Internal & external audits ensuring compliance with industry regulations.
Handling of Telecommunications Regulatory Authority (TRA) audits ensuring compliance with relevant regulations.
Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
Achievement of individual sales and productivity targets
Providing Solutions to Customers Queries/Requirements
Thorough knowledge of products in his department
Oversee day-to-day operation
Create a healthy and motivating work environment and atmosphere
Listen to team members feedback and resolve any issues or conflicts
Motivating the team to achieve organizational goals.
Delegating tasks to team members.