Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team as a Guest Service Agent in the heart of Dubai United Arab Emirates! Were looking for an enthusiastic and customer-focused individual to be the welcoming face of our hotel ensuring every guest enjoys a memorable stay from check-in to check-out.
- Greet and assist guests with warmth and professionalism providing a positive first impression of our hotel
- Handle reservations check-ins check-outs and payments accurately and efficiently
- Respond promptly to guest inquiries and requests ensuring their needs are met throughout their stay
- Provide concierge-style assistance including local recommendations activity bookings and directions
- Maintain accurate guest records and ensure brand service standards are consistently met
- Promote hotel facilities and services identifying upselling opportunities where appropriate
- Collaborate with other departments to ensure seamless guest experiences
- Handle guest complaints and issues with empathy and professionalism seeking timely resolutions
- Maintain a clean and organized front desk area
- Stay updated on hotel policies local events and attractions to provide accurate information to guests
Qualifications :
- Previous customer service or hotel reception experience preferred
- Strong organizational and communication skills
- Friendly professional and guest-focused attitude
- Ability to multitask and work efficiently in a fast-paced environment
- Flexibility to work varied shifts including weekends and public holidays
- Fluency in English (both written and spoken); additional languages are a plus
- Proficiency in hotel reservation systems (e.g. Opera Cloud) is an advantage
- Basic computer skills and familiarity with office software
- Attention to detail and ability to maintain accuracy in all tasks
- Adaptability and problem-solving skills to handle unexpected situations
- Team player with a positive attitude and willingness to learn
- Knowledge of Dubai and its attractions is beneficial but not required
Additional Information :
- Minimum 1 year of experience in the same or similar role
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
