Customer Service Representative
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Job Description
Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers. Provide detailed information about plan features benefits and pricing to potential clients.
Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
Ensure exceptional customer service handling and resolving customer concerns promptly and professionally.
Maintaining a positive empathetic and professional attitude toward customers at all times.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
Identify and assess customers needs to achieve satisfaction
Follow communication procedures guidelines and policies
Take the extra mile to engage customers. Respond promptly to customer inquiries.
Recognize document and alert the team leader of trends in customer calls.
Acknowledging and resolving customer complaints.
Take the extra mile to engage customers. Respond promptly to customer inquiries.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions transactions comments and complaints.
Providing feedback on the efficiency of the customer service process.
Requirements
Requirements
Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
Educational Qualification : Graduate (preferred)
Professional Certifications : Certification in customer service
Skills & Abilities:
Excellent verbal and written communication skills
Strong team player.
Listening Skills.
Multi-tasking.
Problem solver
Computer proficiency
Required Skills:
Qualifications: Bachelors degree in Business Marketing or a related field (preferred but not mandatory). 1-3 years of experience in outdoor or B2B sales. Proficiency in selling GSM connections (Postpaid Fiber and Business On). Valid drivers license and willingness to travel frequently Key Skills and Competencies: Proven track record in outdoor sales (B2B experience preferred). Excellent communication negotiation and presentation skills. Strong interpersonal and relationship-building abilities. Self-motivated goal-oriented and able to work independently. Ability to thrive in a fast-paced and competitive environment.
Required Education:
Graduate
Employment Type
Full Time
Company Industry
Dairy Product Manufacturing / Agriculture / Construction / Mining Machinery Manufacturing /
