Front Desk Agent (GermanRussian Speaker) | Waldorf Astoria Dubai Palm Jumeirah
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Job Summary
EOE/AA/Disabled/Veterans
What are we looking for
AFront Desk Agent serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Minimum 2-3 years of experience in a high-end or luxury hotel or an equivalent setting
- Proven track record of working as a Front Desk Agent or Receptionist in a fast-paced environment.
- Working knowledge in a European language is an asset
- Minimum 2-3 years of experience in a high-end or luxury hotel or an equivalent setting
- Positive attitude and good communication skills both written and verbal
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Excellent grooming standards
- Excellent communication and interpersonal skills.
- Keen eye for detail and commitment to quality.
- Ability to work a variety of shifts including weekends days afternoons and evenings
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Luxury hospitality experience in a similar role
- Fluency in German or Russian (both written and spoken) is required.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.
AFront Desk Agentwith Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.
What will I be doing
As Front Desk Agent you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. AFront Desk Agentcontributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses when required and assist with the Night Teams training and development efforts
Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
Comply with hotel security fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments as necessary
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
