Technical Support Specialist
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Job Summary
We are looking for a Technical Support & Commissioning Engineer to join our regional team based in the UAE. The role focuses on commissioning Access Control Systems (ACS) projects providing 2nd-level technical support to partners and customers and delivering operator and technical trainings.
Key Responsibilities:
- Commission ACS projects across the MEA Region.
- Provide technical support and troubleshooting in line with SLAs and warranty coverages.
- Develop and conduct technical training course for partners and customers.
- Support R&D pilots product release testing and share knowledge internally.
- Prepare and submit regular checkpoint reports.
Candidate profile:
- Diploma in Electronics (Bachelors in Electrical/Electronics/IT preferred).
- 3 years experience in technical service commissioning or troubleshooting in Extra Low Voltage (ELV) solutions.
- Knowledge of IT systems networking and databases (Microsoft SQL/Oracle).
- Strong communication analytical and problem-solving skills.
- Training delivery experience is an advantage.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
The trusted partner for smart and secure access solutions: products, solutions and services for doors, as well as access to buildings and rooms from a single source.
