Telephone Operator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What you will be doing:
- Answer all internal and external calls in a courteous and professional manner.
- Direct calls to appropriate hotel departments or personnel efficiently.
- Provide information about hotel services room availability amenities and local attractions.
- Log and execute wake-up call requests accurately and on time.
- Handle emergency and security calls in accordance with hotel protocols.
- Take guest messages and ensure timely delivery.
- Assist with guest requests or complaints over the phone escalating when necessary.
- Monitor and operate hotels switchboard and other communication systems.
- Update the internal telephone directory as needed.
- Maintain confidentiality and privacy of guest information.
Qualifications :
- High school diploma or equivalent.
- Previous experience in a similar hospitality or customer service role is preferred.
- Excellent phone etiquette and communication skills.
- Good knowledge of hotel operations and services.
- Ability to multitask and remain calm under pressure.
- Proficient in using telephone systems and basic computer applications.
- Fluency in English; additional languages are a plus.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Financial Services
- AECOM
- Administration Support
- Brand Development
- Jboss
- Android Development
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
