Lobby Ambassador
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Job Description
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.
If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update
Reference
2025-5806Hotel
The Lana - Dorchester Collection
Division & Department
Rooms - Front Office
Job Title
Lobby Ambassador
Contract Type
Permanent
Status
Full time
Position Overview
We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Lobby Ambassador you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.
What youll get
As a Lobby Ambassador at The Lana Hotel here are just some of the great benefits you will receive:
- Competitive Salary Package
- World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance
- Life Insurance
- Flight Allowance every 24 months
- Shared Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
- Service Charge
What youll do
Youll love what you do and take pride in delighting our guests:
- You will be responsible for creating a seamless and welcoming experience by being consistently present in the lobby and ensuring our guests received nothing but the best experience throughout their journey.
- Youll also coordinate closely with departments such as Housekeeping Front Office Concierge Valet and Creative Teams to ensure all guest movements requests and preferences are communicated clearly and delivered on time.
- Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Lobby Ambassador youll have the opportunity to bring these to life and create memorable moments for our guests.
- You will manage all guests arrivals and departures including coordinating hotel car logistics and assisting guests arriving in their own vehicles.
- Be the central point of contact in the lobby ready to respond to guest needs and anticipate any concerns before they arise.
- Engage with guests to enhance their profiles and communicate personal preferences to the wider team.
- Support the Creative Team in organizing special guests moments and unique experiences.
The items shared are the essence of a day in the life of a Lobby Ambassador but well make sure you are provided with specifics on how we care for our hotel.
What youll bring
- Youll bring your unique personality and passion for hospitality to the role and the team.
- You have a talent for guest engagement anticipating needs and coordinating across multiple departments in a fast-paced luxury environment.
- Communication is what keeps our departments running perfectly. You are confident in sharing clear concise updates and providing exceptional service to our guests.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
- Additional languages skills such as Arabic Russian French or Mandarin are a plus.
Job Location
United Arab Emirates
Location
Employment Type
Full-Time
