Job Summary

We are looking for a technically skilled and serviceoriented IT Specialist F&B to join our dynamic team. In this role you will be the goto expert for all IT systems supporting our Food & Beverage operations with a strong focus on Oracle MICROS POS and Symphony platforms. You will play a critical part in ensuring smooth and secure IT operations across all F&B outlets supporting staff maintaining system reliability and helping to deliver a seamless guest experience.

Key Responsibilities

POS & Application Support

Configure maintain and troubleshoot Oracle MICROS POS and Symphony systems.
Manage menu updates user access pricing changes and outlet configurations.
Ensure system integration with Opera PMS FMC inventory systems and payment gateways.

Network Management

Monitor and maintain LAN/WAN and WiFi connectivity within F&B outlets.
Ensure consistent secure connectivity for POS terminals tablets and kitchen systems.
Work with the infrastructure team to resolve network issues affecting F&B operations.

EndUser Support

Provide firstline support for F&B staff on POS terminals printers KDS tablets etc.
Deliver user training and refreshers on Oracle MICROS and Symphony.
Track and document support issues resolutions and patterns for continuous improvement.

Vendor Management

Coordinate with Oracle and thirdparty vendors for system support upgrades and escalations.
Monitor vendor SLAs to ensure timely issue resolution.
Support vendor selection contract renewals and policy compliance.

System Monitoring & Maintenance

Perform regular system backups software updates and documentation.
Monitor system performance and conduct preventive maintenance to reduce downtime.
Assist with new outlet openings renovations and hardware installations.

Qualifications & Requirements

Bachelors degree in Information Technology Computer Science or a related field.
Minimum 5 years of IT experience preferably in hospitality or F&B environments.
Handson experience with Oracle MICROS POS and Symphony.
Solid understanding of networking principles (routers switches VLANs firewalls).
Strong problemsolving and communication skills.
Willingness to work shifts weekends and holidays as needed.

We are looking for a technically skilled and serviceoriented IT Specialist F&B to join our dynamic team. In this role you will be the goto expert for all IT systems supporting our Food & Beverage operations with a strong focus on Oracle MICROS POS and Symphony platforms. You will play a critical par...