MSD CRM developer

CRM Developer

Job Purpose
The role provides support maintenance and development of applications and systems to fulfill business objectives. Responsible for 100 percent system availability and providing solutions as per the defined SLA for issues.

Key Result Areas
Must have strong knowledge of customization and configuration in MSCRM application
Must have ability to write MSCRM plugin workflow and form customization
Must have experience in SQL Server Integration Service
Must have ability to work on Windows services
Must have ability to work -based applications and components
Provide response to resolution of service tickets within agreed SLAs
Perform root cause analysis for incidents and implement fixes after proper testing
Proactively check server status to ensure applications and systems are fully operational and available for users
Analyze business requirements and translate them into technical specifications
Collect data and analyze metrics related to requirements
Review test results
Deploy bug fixes in test environment and perform system integration testing
Write technical specifications
Participate in code reviews
Perform maintenance on existing code base
Coordinate user testing and take appropriate actions to move changes to production

Operating Environment Framework and Boundaries Working Relationships
Coordinate with team members and other functional teams
Participate in backup and training activities
Adhere to information controls and security procedures
Provide general administrative support including meetings and knowledge transfer

Problem Solving
Break down complex issues and identify key information and options
Present and discuss problems with others to find permanent solutions
Investigate and understand causes of defects
Interpret understand and resolve user support issues
Perform root cause analysis
Recommend solutions to system or process obstacles

Decision Making Authority and Responsibility
Design functional solutions to business requirements
Use effective judgment to evaluate options and achieve results within timeframes
Highlight concerns affecting deliverables

Knowledge Skills Qualification and Experience
7 to 9 years of experience in product design and implementation
Strong technical knowledge in MSCRM application
Experience in production support
Moderate to strong understanding of banking domain
Ability to review understand and improve program code and documentation
Good verbal and written communication skills including documentation
Ability to interpret solution documentation and recommend improvements
Ability to multitask in a dynamic environment
Ability to develop large-scale web and database applications
Ability to manage multiple projects with multiple deadlines
Ability to communicate clearly with business users and project managers
Ability to innovate and provide functional applications with intuitive interfaces
Ability to complete all phases of software development life cycle including analysis design functionality testing and support
Degree in Computer Science or equivalent qualification

About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE KSA Qatar & Oman and we work with the leading Banking and Financial Services Travel Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner IDC WfMC and other analyst for the work that we have delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team Dont listen to us listen to our customers

( & quality of life professional and personal development: values that Virtusa is proud to embody. When you join us you join a team of 30000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us.