CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER
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Job Summary
Were Hiring: Central Reservations & Customer Service Manager
Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector Join a prestigious hospitality group in Dubai and play a key role in shaping worldclass customer experiences!
Key Highlights:
- Must have strong links with tour operators and DMCs
- Experienced in handling highlevel guest complaints
- Strong leadership and interpersonal skills a must
Youll Be Responsible For:
- Overseeing LARGE venue reservations & optimizing booking performance
- Leading a proactive customer service team
- Training coaching and driving high service standards
- Enhancing revenue through B2B collaboration and upselling
- Resolving guest issues with professionalism and empathy
Minimum Requirements:
3 years in a managerial role
Proven leadership in reservations & customer service
Ability to multitask and lead under pressure
Experience with group bookings and B2B travel partners
Ready to take the next step in your hospitality leadership journey
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
