Payments BA

Payments BA:

We are seeking a detail-oriented and strategic Payments Business Analyst to join our this role you will be responsible for analyzing designing and optimizing payment systems and processes. You will work closely with cross-functional teams including Product Engineering Finance and Compliance to ensure seamless secure and scalable payment solutions that align with business goals.

Key Responsibilities

Analyze and document current payment processes systems and workflows
Collaborate with stakeholders to gather define and validate business and technical requirements
Design and document business process flows use cases and functional specifications
Support the implementation of new payment methods gateways and platforms
Provide post-go-live support including issue tracking resolution coordination and performance monitoring
Maintain comprehensive documentation including BRDs FRDs user guides and training materials
Conduct gap analysis and recommend process improvements to enhance payment efficiency and reduce risk
Monitor and analyze payment performance metrics such as success rates chargebacks and fraud trends
Ensure compliance with relevant regulations such as UAEFTS IPP AML/KYC
Facilitate user acceptance testing coordinate test cases and validate results
Work closely with IT and QA teams to ensure smooth deployment and integration of payment solutions
Conduct market and competitor analysis to identify emerging trends and technologies
Assist in reconciliation and settlement processes and support finance teams with reporting needs
Act as a liaison between business units and technical teams to ensure alignment and clarity

Preferred Skills

Ability to transpose the business requirement to system requirement
Able to understand Jira application in order to create Jira storyboards wireframes epics and user stories
Ability to quickly grasp Agile techniques and Agile development
Ability to understand the business impacts across various backend systems
Ability to work with people at all levels in the organization
Shows judgment self-confidence and ability to work under tight schedules
Shows determination and ability to find solutions and develop effective courses of action
Has effective communication skills and able to provide solutions and workarounds to solve business problems
Experience with reconciliation and settlement processes
Understanding of digital wallets and real-time payments
Certifications such as CBAP PMI-PBA or similar are a plus

Qualifications

Bachelors degree in business finance IT or a related field
Five or more years of experience as a Business Analyst preferably in the payments or fintech industry
Strong understanding of payment ecosystems such as Swift UAE local payments card networks wallets and cross-border payments
Experience with payment gateways processors and APIs
Excellent communication problem-solving and stakeholder management skills
Familiarity with Agile and Scrum methodologies is a plus
Experience with reconciliation and settlement processes

About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE KSA Qatar & Oman and we work with the leading Banking and Financial Services Travel Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner IDC WfMC and other analyst for the work that we have delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team Dont listen to us listen to our customers

( & quality of life professional and personal development: values that Virtusa is proud to embody. When you join us you join a team of 30000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us.