Project Manager - Digital Experience
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Job Description
JOB SUMMARY
CNS is seeking a results-driven and experienced Senior Project Manager to lead the delivery of a large-scale Digital Experience Managed Services engagement with a major UAE government entity. The initiative involves improving accessibility usability and satisfaction across over 30 systems and 160 services aligning with government digital transformation goals service excellence KPIs and accessibility standards (WCAG 2.1 AA).
As the project lead you will manage a multidisciplinary team of UX/UI consultants analysts developers and customer success specialists. You will ensure delivery excellence stakeholder satisfaction and SLA compliance across the entire program lifecycle.
DUTIES & RESPONSIBILITIES
Project Leadership & Delivery
Lead the full lifecycle of the digital managed services engagement from planning to execution.
Oversee the implementation of user-centric improvements across web portals mobile apps and omnichannel digital touchpoints.
Drive compliance with project timelines resource plans and financial targets.
Team & Stakeholder Management
Directly manage cross-functional teams to ensure coordination across UX accessibility analysis and reporting functions.
Serve as the central point of contact between CNS and government stakeholders.
Facilitate team stand-ups status reviews steering committee sessions and progress walkthroughs.
UX Accessibility & Quality Oversight
Ensure 100% compliance with WCAG 2.1 AA across all digital services and platforms.
Oversee the delivery of:
Accessibility audits & remediation reports
Usability reviews & content evaluations
UX/UI standards & unified design strategies
Mystery shopper analysis & customer voice feedback reports
KPI dashboards and award readiness documentation
Ensure deliverables align with government-mandated service excellence frameworks.
SLA & KPI Management
Define monitor and report on project SLAs and key performance indicators.
Lead KPI improvement initiatives and data-driven optimization based on inputs from the Happiness Meter CRM and feedback channels.
Risk Compliance & Documentation
Identify project risks early define mitigation plans and drive proactive issue resolution.
Maintain all project documentation version control and compliance with change control procedures.
Ensure adherence to:
Government cybersecurity standards (e.g. DESC ISO 27001)
NDA and third-party access protocols
Audit readiness and internal review requirements
Qualifications :
Education
Bachelors degree in computer science IT Engineering or Business Management
PMP Certification
Agile or Scrum Certification
Experience
Minimum 8 years of professional project management experience. 5 years in government digital transformation service design or UX-related project leadership
Proven experience managing vendor-client delivery models within the UAE or GCC region
Additional Information :
Compliance with policies and procedures based on the ISO standards adopted by CNS.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
