Senior FM Manager - Hard Services

Responsible for overseeing the maintenance operation and safety of the mechanical electrical and structural infrastructure within public spaces such as parks streetscapes streetscapes plazas and other civic areas. The role ensures these areas are well-maintained safe functional and compliant with relevant regulations enhancing the communitys quality of life.

Key Responsibilities:

Operational Management:

• Daily site visits monitoring the FM contractors works.
• Observe and manage the daily operational activities of hard services including lighting drainage signage fixtures fountains and structural elements within the public realm by the FM contractrs.
• Ensure all systems and infrastructure operate efficiently and are kept in a safe condition and are maintained in accordance to the contract.
• Ensure the logistics and management of the public realm is to the Clients expectiations.
• Monitor report and escalate non-conformace of the FM Contractors adherance to their contracts SLAs and KPIs.
• Support the public realm teams as required.

Maintenance & Repairs:

• Plan and deliver preventative and reactive maintenance programs for public realm infrastructure.
• Coordinate with external contractors and internal teams to execute repairs swiftly and effectively.
• Maintain detailed records of inspections maintenance works and repairs.

Safety & Compliance:

• Ensure all activities meet health safety and environmental legislation relevant to public spaces.
• Conduct risk assessments and implement safety procedures in line with regulations.

Quality & Standards:

• Conduct daily  inspections to ensure public realm assets meet safety and aesthetic standards.
• Implement continuous improvement initiatives for infrastructure resilience and public safety.

Contract & Budget Management:

• Manage budgets related to hard services maintenance and upgrades.
• Oversee contracts with external service providers ensuring service levels and contractual obligations are met.
• Identify opportunities for value engineering and cost savings.

Stakeholder Engagement:

• Act as the key point of contact for local authorities community groups and other stakeholders regarding public realm infrastructure.
• Provide timely reports updates and communication regarding maintenance activities and project status.

Team Leadership:

• Lead supervise and develop maintenance teams and contractors.
• Ensure staff and contractors are trained on safety and operational procedures.

Qualifications :

• Bachelors degree in Facilities Management Civil Engineering Environmental Science or related field.
• Extensive experience in FM services management particularly in public sector or public realm projects within Abu Dhabi or UAE.
• Strong working knowledge of MS Office.
• Knowledge of CAFM systems and planning software is advantageous
• Extensive experience in facilities management specifically in public realm or outdoor infrastructure.
• Strong understanding of public space infrastructure systems (lighting drainage structural elements etc.).
• Relevant health and safety certifications (e.g. IOSH NEBOSH).
• Excellent leadership communication and stakeholder management skills.
• Budgeting contract negotiations and project management experience.
• Knowledge of applicable regulations and standards for public spaces.

Additional Information :

Company Vision:

Our vision is to be the leading capital programmes professional service provider operating across property infrastructure and natural resources.

In 2010 Turner & Townsend began a journey to grow the company on a global scale across our three core sectors. Our vision to excel has seen us climb from 2500 staff in 63 offices across 28 countries in 2010 to 6800 in 110 offices across 45 countries in 2020.

Turner & Townsend recognise the fact that our employees are the key to our future growth. We invest heavily in the training development and regular appraisal of our people: by managing each employees career aspirations and by promoting from within at every opportunity we believe we have created a stimulating challenging and exciting working environment for our staff.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

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