License Management Analyst 3-Fin

Job Description

Enable pro-active license control & management and the realization of the associated benefits. All services performed need the Senior License Consultant to have a thorough understanding of the customer s/partner s Oracle IT environment, including Oracle Applications, third party (or custom), and underlying system architecture. Some service types also entail the execution of system queries and installation of custom measurement scripts to obtain product usage data.

Maintains current and historical knowledge of LMS audit tools, processes, policies and technical specifications, and pursues continued understanding of corporate, organizational and licensing updates as it relates to LMS activities. Qualifies LMS engagements to determine most effective service category, scope and approach through data mining, interpretation of license agreements, analysis of transaction history and understanding customer / partner relationship to Oracle. Executes reviews through proactive management of cross-functional teams with timely accomplishment of review tasks and goals in order to gain a thorough understanding of their Oracle system environment and provide accurate licensing guidance. Actively builds internal and external relationships by establishing trust through accurate knowledge sharing, licensing guidance, and transparent engagement activities.

Manages expectations of constituents involved in LMS engagement by working to resolve complex licensing issues leveraging Oracle s contracts and business policies and presenting different options to achieve resolution. Progresses LMS engagements through active listening and persuasively articulating, both verbally and written, review status and direction. Ensures questions and concerns are given appropriate and timely consideration. Demonstrates balanced, impartial and timely judgment when making decision on the LMS engagement. Self-motivates to independently achieve personal and team LMS goals and objectives.


BA/BS degree in MIS, Business Administration, Finance, Legal or Accounting. 3-5 years experience in related field. Experience in Project Management Principles. Experience in working with C-level personnel. Ability to interpret and understand complex software licensing agreements and business practices and apply them to different scenarios. Ability to relate smaller concepts to the overall "big picture".

Experience with executive-level presentations. Exemplary written and verbal communication skills. Travel is necessary.

Desired Candidate Profile

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Organization
The Global Licensing and Advisory Services (GLAS) Subscription and Usage Management Organization works directly with the Oracle SaaS customers to provide services and education on Oracle SaaS Subscription and Usage Management. Our services are aimed at improving the Customer Experience to manage and control their usage of subscribed application products.
The key deliverables of the business unit are:
• Proactive engagements with Oracle SaaS Customers to facilitate Subscription Usage Management
• Provisioning of Tools and Information to simplify Subscription & Usage Management
• Offering Training, Education and Guidance to better control Cloud Service Usage
• Offering Best Practices in Asset Management Practices for Cloud Services
Role
The Subscription Management Field Consultant focuses on providing proactive services to SaaS Customers such as Subscription & Usage assessments, asset management advice & best practices, and training, both remotely and on-site. The Field Consultant will work closely with the GLAS Subscription Management Program Development Team, sales teams, the CSM organization and Sales Operations with a focus on covering all customer segments. The role leverages virtual team through project management principles and collaboratively navigates the engagement from beginning to end.
Scope
• EMEA with focus on the Middle-East, all customer segments, SaaS product pillars
• Owns assigned activities and objectives
• Works with Executives and Teams from GLAS, Product Development, Sales and Operations
Responsibilities
• Works towards achieving specific objectives and KPIs to provide a leading customer experience in the SaaS Cloud Usage space
• Executes customer engagements through pro-active management of cross-functional teams
• Supports customers with expert advice, guidance, quality assurance and recommendations
• Promotes pro-active implementation of usage management at customers
• Demonstrates balanced, impartial and timely judgment when making decision during the customer engagement.
• Marketing of the Subscription Management Services to customers & internal stakeholders
• Monitors and assesses other vendors and their usage management platforms
• Collects feedback from the Customers and the market
• Informs, educates and trains customers to improve usage management skills
• Builds & communicates with a network of relevant stakeholders within Oracle and participates in meetings related to the delivery of services for the improved customer experience in the area of subscription usage management
• Operates in line with Oracle’s processes/procedures & core values
• Proactively contributes to building specific internal tools for process, workflow and project management

Qualification

• University degree or equivalent combination of studies and experience in Computer Science

• BA/BS degree in MIS, Business Administration, Finance, Legal or Accounting

• 3-5 years experience in (Oracle) SaaS field, preferably in a Oracle GLAS customer facing or consulting or pre-sales role

• Typically 10 years’ experience in a customer-facing role in the technology industry

• Experience in licensing or subscription management

Competencies

• A proven track record in a business that provides services ideally within the IT asset management
• Ability to develop strong, constructive relationships with multiple strategic stakeholders in international work environment
• A hard-working ethos who is disciplined and reliable in executing company processes and strategies
• Strong communication, presentation, business writing and professional skills, including being able to liaise with both technical/ business & internal/ external contacts
• Ability to influence C level stakeholders in order to gain credibility quickly, inspire trust and confidence
• Fluent in English, Arabic and other languages are an asset
• Percentage of travel may be required
Languages: Fluent English and native level of Arabic or French is required