License Management Analyst 3-Fin

The key deliverables of the business unit are:
• Proactive engagements with Oracle SaaS Customers to facilitate Subscription Usage Management
• Provisioning of Tools and Information to simplify Subscription & Usage Management
• Offering Training, Education and Guidance to better control Cloud Service Usage
• Offering Best Practices in Asset Management Practices for Cloud Services

Role

The Subscription Management Field Consultant focuses on providing proactive services to SaaS Customers such as Subscription & Usage assessments, asset management advice & best practices, and training, both remotely and on-site. The Field Consultant will work closely with the GLAS Subscription Management Program Development Team, sales teams, the CSM organization and Sales Operations with a focus on covering all customer segments. The role leverages virtual team through project management principles and collaboratively navigates the engagement from beginning to end.

Scope
• EMEA with focus on the Middle-East, all customer segments, SaaS product pillars
• Owns assigned activities and objectives
• Works with Executives and Teams from GLAS, Product Development, Sales and Operations

Responsibilities
• Works towards achieving specific objectives and KPIs to provide a leading customer experience in the SaaS Cloud Usage space
• Executes customer engagements through pro-active management of cross-functional teams
• Supports customers with expert advice, guidance, quality assurance and recommendations
• Promotes pro-active implementation of usage management at customers
• Demonstrates balanced, impartial and timely judgment when making decision during the customer engagement.
• Marketing of the Subscription Management Services to customers & internal stakeholders
• Monitors and assesses other vendors and their usage management platforms
• Collects feedback from the Customers and the market
• Informs, educates and trains customers to improve usage management skills
• Builds & communicates with a network of relevant stakeholders within Oracle and participates in meetings related to the delivery of services for the improved customer experience in the area of subscription usage management
• Operates in line with Oracle’s processes/procedures & core values
• Proactively contributes to building specific internal tools for process, workflow and project management

Qualification
• University degree or equivalent combination of studies and experience in Computer Science
• BA/BS degree in MIS, Business Administration, Finance, Legal or Accounting
• 3-5 years experience in (Oracle) SaaS field, preferably in a Oracle GLAS customer facing or consulting or pre-sales role
• Typically 10 years’ experience in a customer-facing role in the technology industry
• Experience in licensing or subscription management

Competencies
• A proven track record in a business that provides services ideally within the IT asset management
• Ability to develop strong, constructive relationships with multiple strategic stakeholders in international work environment
• A hard-working ethos who is disciplined and reliable in executing company processes and strategies
• Strong communication, presentation, business writing and professional skills, including being able to liaise with both technical/ business & internal/ external contacts
• Ability to influence C level stakeholders in order to gain credibility quickly, inspire trust and confidence
• Fluent in English, Arabic and other languages are an asset
• Percentage of travel may be required