Front Office Lobby Manager & Guest Relations

What is in it for you:

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• Employee benefit card offering discounted rates in Accor worldwide

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• Learning programs through our Academies

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• Opportunity to develop your talent and grow within your property and across the world!

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• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

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• You'll take care of resource planning, manage the team, and support your colleagues' development.

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• You'll make sure the accounts are correct and admin processes run smoothly.

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• You'll support your colleagues with a winning smile whenever once again, all the guests turn up to check in at the same time. On top of this, you'll also keep your head above water when there are sudden changes of plan.

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• You'll ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.

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• You'll manage any incident that occurs during resident stays or guest visits due to service or product shortfalls.

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• You'll acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.

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• You'll act according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.

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• You'll executes the annual upsell strategy and achieves all goals as set by management.

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• You'll cooperate with all departments and divisions in promoting inter-hotel sales and in-house facilities.