Front Office Supervisor

The Role br Responsible for the sales the organization and the quality of the services delivered to the customer for the Front Office department br Covering daily Front Office Supervisor Tasks handle different guest challenges and situations and be part of the first response emergency team br Perform any other duties that may be assigned from time to time by the Front Office Manager br Key Deliverables and Responsibilities br Planning amp Organizing br Replace efficiently the Front Office Manager during his her day off or holidays br Define the organization of work to be performed by the team members and supervise co-ordinate and plan daily activities of personnel br Responsible for the Front Office Reception Agents Bell Desk Drivers Airport Representatives br Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis br Organize Front Office department related activities br Organize the daily briefing and together with the FOM the monthly department meeting br Brief front-office staff on events promotions etc br Aware about local requirements follow up and responsible for DTCM reports and Police requirements br Aware of visa procedures of sponsored guests and follow up of incoming guest br Ensure the achievement of the highest occupancy in the complex at the best rate as per hotel target br Prepare the daily sheet and organize a morning briefing with FO morning shift handover to the shift leader eventual problems br In charge of planning of the FO department during the night br Operations br Cover Front Office Supervisor Tasks provide a first response in case of guest issues liaising with the EAM and with the HODs Front Office Housekeeping F amp B Security Engineering update the Front Office Supervisor log and be part of the first response emergency team br Ensure that there is compliance to all work legislation in the departments br Pay special attention to proper upkeep of the hotel especially of the front desk hallways the lobby and the Parking lot and rooms br Develop a spirit of conquest service and creativity in the team br Be aware of room status and also the competitors status br Assists all Front Desk activities when needed br Attends VIP s arrival br Ensures the prompt and correct updating of the CID system br Maintains good public relation with guests and customers br Maintains and improve quality service in Front office br Ensures that the Front Office team welcomes the customer properly br Ensures guests are attended quickly and any complaints handled tactfully and diplomatically br Receives and deal with verbal complaints and keeps the HODs updated br Controls the follow up of all departmental procedures br Ensures that all entries in the logbook are read and followed up if necessary br Ensures that there are ample stocks of all items needed and initiate requisition for supplies running low br Trains junior team members and co-ordinate the monthly on the job training for the whole department br Prepares and check the work schedules br Attends departmental meetings and training programs br Optimizes the occupancy rate and average room rate br Liaises with reservation with all booking and immigration issues Visas br Supervises all departments during the night br Keeps relation with Police and other local authority br Ensures all morning openings of department FO OP HSK F amp B outlets br Coordinates with Security in the hotel br Maintains discipline among staff appearance of staff in regards to proper upkeep of uniforms and maintain orderliness of the lobby br Solving difficult guest situation br Deal with overbooking ensuring the best revenue for the hotel and guest satisfaction br Co-ordinate all walkover within the properties br Ensure that sufficient VC rooms are available for possible