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You will be updated with latest job alerts via emailLog and monitor support requests.
Troubleshoot and resolve issues within a reasonable timeframe.
Provide direct 1st/2nd line assistance to Group users, sometimes out of hours due to time zone differences and business requirement.
Manage end-user expectations in terms of support levels.
Carry out end-user coaching where needed.
Be aware of and aim to follow best practices wherever possible.
Assist in the development, upkeep and application of support procedures.
Ensure that end-users understand and follow Group IT & Systems policy.
Perform daily/monthly security backups and regularly test integrity.
Perform regular pro-active systems status monitoring and logging.
Provisioning (Users, PCs, Communication systems).
Long term maintenance of relationships, both external and internal.
Adherence to all Group s policies, processes, procedures, systems, Employee Handbook and relevant legislation quality assurance, resolving queries / discrepancies.
Full Time