Guest Services Officer

• To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.

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• To respect the privacy of the guests and the confidentiality of the information.

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• To do a proper cashier closer and to ensure a complete handover between the shifts.

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• To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.

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• To be aware of all hotel facilities operating timing and to promote the internal activities and events.

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• To be updated with the latest administrative, organizational, operational or other changes and news.

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• To maintain an atmosphere of high morale and a happy working relationship among the team.

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• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.

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