Director – Collections Management

Enhance the collections departments and lead the development of collection management strategy plan to achieve operational targets via identification of significant strategic initiatives Develop efficient internal control frameworks and structure around reporting to ensure business is in line with the overall strategic objective and has systems of measurement in place for effective financial control

Create and implement strategies to increase the number of successful collections on outstanding debt and track the rate of success of the entire process Keep abreast with new government rules, regulation, guidelines and laws in order to cultivate goodwill and to expedite the working process in line with department’s objectives.

Collections Management Proactively manage a series of projects to improve the efficiency of the revenue to cash cycle.

Work closely with the billing department within Finance as well as business to effectuate changes designed to maximize collection efficiency. Drive the development and implementation of policies, processes, systems and procedure for smooth running of the collection management Resolve disputes and customer account queries / complaints and provide timely resolution of customer requests to ensuring satisfactory conclusion.

Drive the pursuit of advanced business analytics for the continual review and reporting on collection performance for effective decision making

Participate in collection efforts on high priority or high complexity open invoices. Negotiate payment arrangements with collaboration with the business to resolve disputes on amounts owed. Review/approve list of actions taken against customers to ensure that bad debts provisions are adequate in line with accounting standards.