Officer- Customer Service Emiratized Role
Posted on :
04-03-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dedicated and customerfocused Officer Customer Service (Emiratized Role) to join our team in Al Ain United Arab Emirates. As a vital member of our customer service department you will be responsible for sales and providing exceptional support to our valued customers ensuring their needs are met with professionalism and care.
- Achieve sales targets
- Serve as the primary point of contact for customer inquiries concerns and requests
- Respond to customer queries through various channels including phone email and chat
- Resolve customer issues in a timely and efficient manner escalating complex problems when necessary
- Maintain accurate records of customer interactions and transactions using CRM systems
- Identify and assess customers needs to achieve satisfaction and provide appropriate solutions
- Collaborate with crossfunctional teams to improve customer experience and service quality
- Stay updated on company products services and policies to provide accurate information to customers
- Participate in ongoing training and development programs to enhance customer service skills
- Contribute to a positive team environment by supporting colleagues and sharing best practices
Qualifications :
- Strong verbal and written communication skills in both Arabic and English
- Excellent problemsolving abilities and attention to detail
- Customeroriented mindset with a passion for delivering exceptional service
- Proficiency in customer service software and CRM systems
- Previous experience in customer service or a related field (12 years preferred)
- Bachelors degree preferred
- Indepth knowledge of UAE culture and business practices
- Ability to remain calm and professional in challenging situations
- Strong time management and organizational skills
- Flexibility to work in shifts including weekends and holidays if required
- UAE national status (Emiratization requirement)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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