Business Operations Supervisor

Roles and responsibilities

• Onboarding Operations:
• Communicate daily with the Onboarding Department to provide updates and receive feedback.
• Use iAuditor for initial property inspections and the PMS (Property Management System) to finalize inventories.
• Conduct initial inspection reports for new villas.
• Complete final inventorization once furnishing is done.
• Take accurate measurements of new properties and share with the Project Managers (PMs).
• Communicate with suppliers and oversee deliveries, ensuring items are received in good condition.
• Update tasks in Click up to track progress.
• Work closely with Project Managers to align onsite tasks with project deadlines (housekeeping, maintenance, pest control, landscaping, etc.).
• Schedule onboarding tasks for ground teams and ensure timelines are met.
• Connect or disconnect utilities in Fujairah as needed.
• Coordinate with contractors on landscaping, swimming pool construction, renovations, etc., and keep PMs informed of progress.
• Operations & Facility Management:
• Create and manage schedules for housekeeping, maintenance technicians, pest control, pool cleaners, and gardening staff.
• Prioritize tasks according to bookings, emergencies, and check-in requirements.
• Supervise all operations activities to ensure they are performed to the highest standard.
• Verify completed tasks are updated in the PMS and Clickup accurately.
• Purchase minor items (consumables, office supplies, replacements) for properties, office, or staff accommodations.
• Oversee storage items (including landlord-owned items) in the accommodation’s storage unit and maintain records in inFlow or similar inventory software.
• Handle office and accommodation needs (utilities, contracts, renewals, payments).
• Conduct weekly surprise inspections to ensure accommodations are kept clean and orderly. Report findings to HR.
• Oversee the maintenance and daily usage schedules for company vehicles in Fujairah.
• Schedule timely pickups and drop-offs of soiled and clean linens with the laundry company.
• Work closely with APEX (or similar local facility management partners) to address major maintenance tasks.
• Record and document all related costs, ensuring they are logged accurately.
• Reporting Structure:
• Primary Reporting: Head of Facility Management and Head of Onboarding & Interior Design for all onboarding-related activities.
• Secondary Reporting: HR Manager for any staff-related matters (performance, housing inspections, etc.).
• Supervisory Responsibilities
• Housekeepers
• Maintenance Technicians
• Drivers
• Pool Cleaner/Gardener Staff

Desired candidate profile

• Diploma or Bachelor’s degree in Hospitality, Business, or a related field (preferred).
• Proven experience in operations or facility management, ideally in hospitality or property management.
• Familiarity with property management systems (PMS), Click up, inventory software (in Flow), and MS Office.
• Strong communication, leadership, and organizational abilities. Able to prioritize tasks effectively and manage multiple teams.
• Must be having Valid UAE Driving License.
• Comfortable working in Fujairah with periodic travel to Dubai if needed.
• Primary Reporting: Head of Facility Management and Head of Onboarding & Interior Design for all onboarding-related activities.
• Secondary Reporting: HR Manager for any staff-related matters (performance, housing inspections, etc.).
• Supervisory Responsibilities
• Housekeepers
• Maintenance Technicians
• Drivers
• Pool Cleaner/Gardener Staff