Technology Analyst

Roles and responsibilities

• Learn and understand telecommunication Technology landscape, including Digital channels, Business support applications and Network technologies.
  
• Gain exposure to 5G, IoT, and emerging telecom trends through research and practical tasks.
  
• Collaborate with cross-functional teams, including network engineers, data analysts, and customer care professionals.
  
• Support the customer experience team by understanding common technical issues and solutions.
  
• Analyze customer data and service usage trends to identify opportunities for improving customer satisfaction and retention.
  
• Participate in cross-functional meetings with marketing, sales, network operations, and customer support teams to ensure alignment of business objectives.
  
• Learn programing skills, modern frameworks, and design thinking to build portions of applications that solve our client’s business and IT challenges.
  
• Understand business requirements to translate them into technical requirements that the system analysts and other technical team members can drive into the project design and delivery.
  
  
• What can you expect in the role?





• Be part of the largest, most complex enterprise scale transformations in the Middle East.
  
• Hands-on experience in business analysis and customer experience strategies within the telecom sector.
  
• Understanding of how technological advancements like 5G, AI and IoT impacts the Telecom industry
  
• Development of analytical, communication, and strategic thinking skills tailored to the telecom industry.
  
• Engage your curiosity to change the way people experience interactions with technology, each other and with companies.
  
• Display your collaborative spirit while connecting with team members to help solve complex business needs.

Desired candidate profile

• Development of analytical, communication, and strategic thinking skills tailored to the telecom industry.
  
• Engage your curiosity to change the way people experience interactions with technology, each other and with companies.
  
• Display your collaborative spirit while connecting with team members to help solve complex business needs.
  
  
• What are we looking for:
  
  The following qualification(s) are required / preferable and beneficial for the candidate to perform the role:





• Bachelor’s / Master’s degree or equivalent in relevant subject areas such as Information Technology, Software Engineering….
  
• Strong numerical and analytical skills, capable of applying quantitative methods and approaches
  
• Basic understanding of telecom technologies.
  
• Self-motivation, proactiveness and openness to changes.
  
• Ability to make things happen and to keep deadlines.
  
• Ability to work under pressure and manage unexpected situations.
  
• Effective communication and presentation skills.
  
• Related certifications would be a plus.
  
• Excellent spoken and written command of English allowing you to collaborate in the international Accenture environment.