Holiday Consultant

Roles and responsibilities

• Promoting and selling Holidays & Travel products, handling leisure-related tasks to ensure company profitability and achieving targets
• Lead a team of travel consultants, providing training and support to foster a culture of excellence and innovation.
• Ensure compliance with travel regulations and safety protocols, maintaining high standards of service and customer care.
• Develop partnerships with tourism boards and local attractions to enhance package appeal and value.
• Analyze sales data and performance metrics to inform future strategies and optimize holiday offerings.
• Manage client communications effectively, providing timely updates and addressing concerns to enhance customer satisfaction.
• Coordinate with marketing teams to promote holiday packages through compelling campaigns and outreach strategies.
• Oversee all logistical aspects of holiday planning, from itinerary creation to on-ground support, ensuring seamless execution.
• Monitor holiday trends and customer feedback to continuously improve offerings and introduce innovative travel experiences.
• Negotiate contracts with hotels, airlines, and local vendors to secure the best rates and services for clients, leveraging industry connections.
• Design and curate personalized holiday packages that cater to diverse client preferences and budgets, ensuring exceptional experiences.
• Develop Marketing Strategies to Promote & sell all products & services.

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Supervisory Responsibilities

• Assisting Travel Consultant on Holidays package.
• Seek management assistance and guidance by reporting any issues.

Skills and qualifications:

• Bachelor's degree in Tourism Management, Business Administration, or a related field, with a strong academic record.
• Strong organizational skills with attention to detail, ensuring all aspects of holiday planning are executed flawlessly.
• Creative problem-solving abilities, allowing for quick adaptation to changes and unexpected challenges.
• Exceptional interpersonal skills, with the ability to build relationships and resolve issues effectively.
• Strong analytical skills with the ability to interpret market trends and customer preferences for strategic planning.
• Bilingual proficiency in English and another language preferred, enhancing communication with diverse clients.
• 10 years of experience in manager role -travel management, sales, or related roles, showcasing a proven track record of success.
• Industry certifications such as IATA, or similar, indicate a commitment to professional development and expertise.
• Experience in managing complex travel itineraries and vendor relationships, with a strong focus on customer satisfaction
• Computer literate in MS Office & Windows

Desired candidate profile

1. Vision and Strategic Planning

   • Setting long-term goals and aligning them with the company's mission and values.
   • Developing strategies to achieve organizational objectives.

2. Decision-Making

   • Making informed, high-stakes decisions based on data, insights, and experience.
   • Balancing short-term goals with long-term growth.

3. Change Management

   • Leading the organization through transformations, such as market shifts, mergers, or restructuring.
   • Ensuring smooth transitions while maintaining team morale.

Financial Acumen

1. Budgeting and Financial Oversight

   • Managing budgets, forecasting, and ensuring financial health.
   • Monitoring key financial metrics such as ROI, profit margins, and cash flow.

2. Resource Allocation

   • Allocating resources efficiently to maximize impact and profitability.
   • Prioritizing investments that align with strategic goals.

3. Risk Management

   • Identifying, analyzing, and mitigating potential risks to the business.
   • Preparing contingency plans for various scenarios.

Leadership and Management Skills

1. Team Leadership

   • Inspiring and motivating teams to achieve peak performance.
   • Building a strong, aligned executive team.

2. Talent Development

   • Mentoring emerging leaders and fostering professional growth within the organization.
   • Promoting a culture of continuous learning and innovation.

3. Conflict Resolution

   • Addressing internal and external conflicts with diplomacy and tact.
   • Ensuring fair and transparent outcomes.

4. Accountability

   • Holding self and others responsible for achieving results.
   • Setting and monitoring performance expectations across departments.

Interpersonal and Communication Skills

1. Executive Communication

   • Presenting ideas clearly to boards, stakeholders, and teams.
   • Delivering impactful speeches, reports, and presentations.

2. Stakeholder Management

   • Building strong relationships with investors, clients, and other key stakeholders.
   • Managing stakeholder expectations effectively.