Bar Supervisor

Roles and responsibilities

As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective bar service with an emphasis on high quality, efficient service
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
  
  

What are we looking for?

A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Customer Service experience in a supervisory capacity
• Passion for delivering exceptional levels of Guest service
• A basic level of IT proficiency

Desired candidate profile

A Bar Supervisor is responsible for overseeing the operations of a bar, ensuring high-quality service, managing staff, and maintaining a positive and efficient environment for both guests and employees. They play a key role in maintaining service standards, managing inventory, and ensuring customer satisfaction. Here are the key skills required for the role:

Leadership and Management Skills

• Team supervision: Oversee bar staff, including bartenders and waitstaff, ensuring they are well-trained, efficient, and adhering to service standards.
• Staff scheduling: Create and manage work schedules for bar staff, ensuring adequate coverage during busy periods and compliance with labor laws.
• Training and development: Train new staff and provide ongoing training to existing team members, ensuring they have the necessary skills and knowledge to perform well.
• Conflict resolution: Handle any staff disputes or guest complaints effectively, maintaining a calm and professional environment.
• Motivating staff: Inspire and motivate your team to provide excellent customer service, creating a positive work atmosphere.

Customer Service Skills

• Guest interaction: Provide excellent customer service by interacting with guests, taking drink orders, making recommendations, and resolving any issues or complaints promptly.
• Creating a welcoming atmosphere: Ensure that the bar area is welcoming, clean, and comfortable for guests, contributing to a positive overall experience.
• Personalized service: Remember regular customers and their preferences, making them feel valued and encouraging repeat business.
• Handling complaints: Address any guest complaints regarding service, drink quality, or bar atmosphere in a timely and professional manner.

Knowledge of Beverages

• Cocktail expertise: Knowledge of classic cocktails, modern trends, and the ability to create custom drinks based on guest preferences.
• Beer, wine, and spirits knowledge: Be knowledgeable about various types of beer, wine, spirits, and mixers, and be able to make recommendations based on guest tastes.
• Drink preparation: Ensure that drinks are prepared accurately and efficiently according to recipes or customer requests.
• Upselling: Suggest higher-end products or promotions to guests, increasing bar sales while maintaining a focus on guest satisfaction.