Barman

Roles and responsibilities

A Barman will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Receive orders and serve customer requests completely in a timely manner
• Create and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc.
• Take food orders and assist the floor team with deliveries as required
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer guest queries in a polite and helpful manner
  
  

What are we looking for?

A Barman serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience within a cocktail bar environment
• The ability to create classic cocktails
• Flexibility in hours as you will be working rostered shifts, especially on weekends
• Exceptional personal presentation and communication skills
• Flexibility to respond quickly and positively to a range of work situations
• Passion for delivering exceptional levels of guest service
• Suggestive selling: Recommend high-margin items, such as cocktails, premium spirits, or food pairings, to enhance the guest experience and boost sales.
• Promotions: Inform guests about drink specials, happy hour deals, or exclusive menu items.
• Customer engagement: Engage with guests in a friendly, professional manner to encourage repeat business and customer loyalty.

Desired candidate profile

A Barman (or Bartender) is responsible for mixing and serving drinks, providing exceptional customer service, and maintaining a well-stocked and organized bar. Here are the key skills required for the role:

Customer Service Skills

• Warm and approachable demeanor: Greet guests in a friendly, professional manner, ensuring they feel welcomed and comfortable.
• Active listening: Understand guest preferences and provide personalized drink recommendations based on their tastes.
• Problem-solving: Handle guest complaints or issues with a calm and professional approach, resolving any problems promptly.
• Empathy and patience: Remain attentive to guests' needs, ensuring they enjoy their time at the bar.

Communication Skills

• Clear verbal communication: Communicate orders, drink specials, and information clearly to guests, kitchen staff, and servers.
• Non-verbal communication: Use body language to convey attentiveness and professionalism, maintaining eye contact and offering a welcoming stance.
• Multilingual skills (optional): The ability to speak different languages can be an asset in international or high-tourism areas.
• Team coordination: Work seamlessly with other bartenders, servers, and kitchen staff to deliver smooth service.

Mixology and Drink Preparation Skills

• In-depth drink knowledge: Master classic cocktails, trendy drinks, and the proper techniques for mixing, shaking, and serving beverages.
• Ingredient knowledge: Familiarity with spirits, liqueurs, syrups, garnishes, and mixers to create high-quality drinks.
• Speed and efficiency: Prepare drinks quickly and accurately during busy periods without sacrificing quality.
• Creativity: Craft signature cocktails or offer personalized drink suggestions to guests.

Organizational and Time Management Skills

• Efficiency: Manage multiple drink orders simultaneously, ensuring quick and accurate service even during peak times.
• Bar maintenance: Keep the bar area organized, clean, and stocked with necessary supplies, such as glasses, ice, and ingredients.
• Prioritization: Handle a large number of orders efficiently, ensuring that drinks are prepared and served on time.