Implementation Consultant

Roles and responsibilities

• Standardize and optimize product delivery processes for seamless project execution.
• Collaborate with clients and internal teams to meet project goals and resolve delivery challenges.
• Maintain and update product knowledge and skills through continuous learning and feedback loops.
• Ensure project assignments are completed on time with high-quality results.
• Support client satisfaction through effective communication and service delivery.

Skills & Experience Required

• Proven experience in Finance, CRM, Technical, or ERP deployments.
• Strong business process knowledge and ability to manage software delivery.
• Excellent problem-solving, communication, and analytical skills.
• Ability to adapt to changing environments and work well under pressure.
• Automotive industry experience

• Needs Assessment: Conduct assessments to understand client requirements and define project scope.

• Implementation Planning: Develop detailed implementation plans, including timelines, milestones, and resource needs.

• System Configuration: Configure software or systems to meet client specifications, ensuring alignment with best practices.

• Data Migration: Oversee data migration processes, ensuring accuracy and integrity of data transfer.

• Testing and Quality Assurance: Conduct testing to ensure that the system meets functional requirements and is ready for deployment.

• Training and Support: Provide training to end-users and offer ongoing support to address any questions or issues.

• Stakeholder Communication: Maintain regular communication with stakeholders to provide updates on progress and address concerns.

• Post-Implementation Review: Conduct post-implementation evaluations to assess success and identify areas for improvement.

• Documentation: Create comprehensive documentation of processes, configurations, and user guides for reference.

Desired candidate profile

• Technical Expertise: Proficiency in the specific software or systems being implemented, including understanding their functionality and features.

• Project Management: Strong project management skills to oversee implementation timelines, deliverables, and resource allocation.

• Problem-Solving: Ability to identify issues and provide effective solutions during the implementation process.

• Communication: Excellent communication skills to interact with stakeholders at all levels and facilitate training sessions.

• Analytical Skills: Strong analytical abilities to assess client needs and tailor solutions accordingly.

• Change Management: Knowledge of change management principles to guide organizations through transitions smoothly.

• Interpersonal Skills: Strong relationship-building skills to foster trust and collaboration with clients and team members.

• Documentation: Ability to create detailed documentation, including implementation plans, user manuals, and training materials.

• Adaptability: Flexibility to adapt to changing client needs and project requirements.

• Training Skills: Experience in developing and delivering training programs for end-users.