Housekeeping Attendant

Roles and responsibilities

• Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
• Clean rooms and bathrooms, performing any combination of the following duties
• Keep fire exits and stair ways clear of any obstruction
• Check and report any maintenance work required immediately
• Pick up any litter from corridors and pathways
• Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
• Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
• Replenish bathroom supplies and room supplies
• Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
• Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
• Remove Room Service tray and trolley from guestroom and corridors
• Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services
  

Skills

Education, Qualifications & Experiences

You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-

Desired candidate profile

• Attention to Detail: Ability to notice and address cleanliness issues, ensuring all areas meet high standards.

• Time Management: Skills in managing time effectively to complete cleaning tasks efficiently within set schedules.

• Cleaning Techniques: Proficiency in various cleaning methods and proper use of cleaning equipment and chemicals.

• Physical Stamina: Capability to perform physically demanding tasks, including lifting, bending, and standing for extended periods.

• Customer Service: Friendly demeanor and approachability to enhance guest satisfaction and respond to requests.

• Organization: Strong organizational skills to manage supplies, keep track of tasks, and maintain a systematic approach.

• Safety Awareness: Understanding of health and safety regulations related to cleaning and handling hazardous materials.

• Communication Skills: Ability to communicate effectively with team members and guests, addressing any inquiries or concerns.

• Problem-Solving: Skills to identify issues and implement effective solutions to enhance service quality.

• Team Collaboration: Experience working collaboratively with other staff members to ensure a clean and welcoming environment.